All Systems Operational

Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.99 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.98 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services ? Operational
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Aggregation service maintenance Nov 28, 2025 22:00 - Nov 29, 2025 02:00 AEST

Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australia and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Posted on Nov 25, 2025 - 10:17 AEST
Nov 27, 2025

No incidents reported today.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Nov 22, 16:43 AEST
Nov 24, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Nov 21, 12:29 AEST
Nov 23, 2025
BOQ issue
Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team.
Nov 23, 21:00 AEST
Monitoring - BOQ have implemented a fix for the issue and have released the following advice:

The technical issue causing our BOQ Classic Internet Banking and Mobile Banking app to be unavailable for customers has now been resolved, you will now be able to log in as usual. We’re really sorry for any inconvenience this has caused.

Source

We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
Nov 23, 19:37 AEST
Identified - BOQ have identified an issue and have released the following advice:

We’re still investigating the current technical issue causing our BOQ Classic Internet Banking and Mobile Banking app to be unavailable for some customers. Our tech teams are working hard to get things back up and running. We’re sorry for any inconvenience this is causing.

Source
Nov 23, 15:37 AEST
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Nov 21, 12:28 AEST
Westpac maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 AEST
Scheduled - Westpac has upcoming scheduled maintenance and have released the following advice:

Important routine maintenance

We're carrying out important upgrades to Online Banking this weekend. Service will be unavailable between 10pm Saturday and 6am Sunday (Sydney Time). We’re sorry for any inconvenience caused.
Nov 20, 16:19 AEST
BOQ maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Planned system maintenance this weekend.

We're doing some maintenance to our banking systems, which will involve some interruption to our regular services.
Internet Banking and the Mobile app will be unavailable on Saturday, 22 November between 12:00am and 3:30am AEST and Sunday, 23 November between 12:00am and 4:00am AEST.
Nov 21, 17:03 AEST
Nov 22, 2025
CBA maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 04:35 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 02:35 AEST
Scheduled - CBA has upcoming scheduled maintenance and have released the following advice:


We’re performing maintenance

We’re performing planned maintenance from 1:30am - 5:30am AEDT Saturday 22 November 2025. During this time, NetBank will be unavailable.
Nov 22, 02:34 AEST
BOQ maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Planned system maintenance this weekend.

We're doing some maintenance to our banking systems, which will involve some interruption to our regular services.
Internet Banking and the Mobile app will be unavailable on Saturday, 22 November between 12:00am and 3:30am AEST and Sunday, 23 November between 12:00am and 4:00am AEST.
Nov 21, 17:02 AEST
Nov 21, 2025
SMS service maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 06:00 AEST
Scheduled - Our upstream SMS service has upcoming scheduled maintenance for a duration of 1 hour.
During the maintenance window there may be up to 2 minute message delay.
Nov 18, 09:48 AEST
Nov 20, 2025
Credit Sense issue
Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team.
Nov 20, 17:30 AEST
Monitoring - A fix has been implemented and we are monitoring the results. We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
Nov 20, 16:23 AEST
Update - We are continuing to work to resolve the issue, we have mitigated the effect on customer applications and are observing reports completing successfully. We'll keep this notice updated with our progress.
Nov 20, 16:00 AEST
Update - We are continuing to work to resolve the issue, we have mitigated the effect on customer applications and are observing reports completing successfully. We'll keep this notice updated with our progress.
Nov 20, 15:39 AEST
Investigating - We are investigating the report of issues with Credit Sense applications returning with 1006 errors.
Nov 20, 14:23 AEST
Bendigo issue
Resolved - This incident has been resolved.
Nov 20, 14:15 AEST
Monitoring - We are seeing successful applications once again. We will continue to monitor.
Nov 20, 12:59 AEST
Identified - We are observing the following message when accessing Bendigo:

e-banking is unavailable

Down Detector is showing a spike in issues for Bendigo currently Source

Delivery of Bendigo documents should return to normal when the site becomes available again; we will monitor the site and will keep this notice updated with the latest information.
Nov 20, 12:55 AEST
Kiwibank issue
Resolved - This incident has been resolved.
Nov 20, 12:52 AEST
Monitoring - Thank you for your patience. A fix has been implemented and we are seeing high success rates currently on Kiwibank. We will continue to monitor to ensure our resolution.
Nov 20, 10:46 AEST
Update - Thank you for your patience, we have progressed on the solution and are seeing a much better success rate for Kiwibank. Work is continuing, and we expect to see more improvement in the success rate tomorrow.
Nov 19, 20:19 AEST
Update - We thank you for patience as we work to resolve the issues with Kiwibank applications.

The team has made great progress and we have seen some success today with Kiwibank applications, however, there are still some issues our team is addressing before we are confident it's resolved. We are aiming to see Kiwibank applications begin succeeding much more consistently tomorrow and we will share another update by COB tomorrow.
Nov 18, 17:21 AEST
Update - We thank you for patience as we work to resolve the issues with Kiwibank applications.

Kiwibank is not currently supported by our internal aggregation service due it's bespoke MFA handling. Kiwibank has recently implemented some new variations to their security and internal banking systems. Our external aggregator is still working on a resolution. Due to the impact of this issue we had brought forward a future body of work to support Kiwibank's bespoke MFA system. This is looking promising and we will provide a further update by COB tomorrow.
Nov 17, 18:28 AEST
Update - Our upstream provider has confirmed that Kiwibank made updates to many parts of their online banking system. Our upstream provider has released multiple fixes to support the changes. However, we are still seeing a high failure rate on this service. The issue now presents as a 412 error. We are continuing to work with our upstream provider to resolve this at the earliest and will keep this notice updated with any changes.
Nov 13, 08:54 AEST
Identified - An issue with applications for Kiwibank has been identified and our upstream aggregation service is working on a fix. The issue presents as a 403 error.
Nov 12, 07:57 AEST
Nov 19, 2025
SMS service maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:00 AEST
Scheduled - Our upstream SMS service has upcoming scheduled maintenance for a duration of 3 hours.
During the maintenance window there will be 10 minutes of downtime.
Nov 17, 09:09 AEST
Nov 18, 2025
Cloudflare is experiencing an outage
Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team.
Nov 18, 22:33 AEST
Update - Cloudflare have released the following advice:

We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts.

Source

We are continuing to observe success and are reprocessing any applications affected by this incident.
Nov 18, 22:29 AEST
Monitoring - Cloudflare has not provided an update, however, we are observing our services coming back online, and applications appear to be processing successfully.

We will continue to monitor and keep this notice updated with progress.
Nov 18, 22:19 AEST
Identified - Cloudflare are investigating an issue and have released the following advice:

Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.

This issue is affecting several of our services, we are monitoring Cloudflare and will update this notice as it progresses.

Source
Nov 18, 21:47 AEST
Nov 17, 2025
Nov 16, 2025
BOQ maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 00:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Planned system maintenance Sunday, 16 November 2025

We're doing some maintenance to our banking systems, which will involve some interruption to our regular services. Internet Banking and the Mobile app will be unavailable on Sunday, 16 November between 12:00am and 5:30am AEST.
Source
Nov 14, 17:28 AEST
Nov 15, 2025
Bankwest maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 01:59 AEST
Scheduled - Bankwest has upcoming scheduled maintenance and have released the following advice:

Planned maintenance

We’ll be updating the Bankwest App and online banking from 11:59pm Saturday to 4am Sunday AWST. During this time, these services will be unavailable. You can still use your cards as usual. We apologise for the inconvenience.
Nov 14, 17:26 AEST
Nov 14, 2025

No incidents reported.

Nov 13, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 6 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Nov 10, 10:19 AEST
← Incident History Powered by Atlassian Statuspage