Bankwest issue
Update - We have implemented an interim fix and are observing success with Bankwest however, some errors persist. Our upstream service provider continues to work on a permanent solution, and we will continue to keep this notice updated.
Apr 20, 2024 - 15:08 AEST
Identified - This issue has been identified, and our upstream service provider is working on finding a resolution. We're closely monitoring their progress and will provide further updates as soon as additional information becomes available. We appreciate your patience and understanding.
Apr 19, 2024 - 10:17 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will continue to keep this notice updated.
Apr 18, 2024 - 08:41 AEST
Investigating - We are investigating the report of issues with applications for Bankwest. The issue presents as applications returning with 508 errors.
Apr 17, 2024 - 16:52 AEST
BMO issue
Update - We've observed some success with BMO; however, multiple errors (403, 415, 508, and 1000) are persisting. Our upstream service provider continues to investigate the issue diligently. We remain committed to resolving this issue promptly and will keep this notice updated with the latest information as it becomes available.
Apr 19, 2024 - 10:23 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will continue to keep this notice updated.
Apr 18, 2024 - 15:04 AEST
Investigating - We are investigating the report of issues with applications for BMO. The issue presents as applications returning with 801, 802 and 525 errors.
Apr 18, 2024 - 10:02 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Degraded Performance
90 days ago
100.0 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Degraded Performance
90 days ago
100.0 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Degraded Performance
Financial services ? Degraded Performance
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024
Bendigo maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 AEST
Scheduled - Bendigo has upcoming scheduled maintenance and have released the following advice:

Upcoming Outage

e-banking will be unavailable from 12:00am until 6:00am on 21 April AEDT. We apologise for any inconvenience.
Apr 19, 16:15 AEST
Apr 20, 2024
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:45 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

We have scheduled maintenance planned for this weekend. Internet Banking will be unavailable on Saturday 20 April from 12.45am to 4.00am AEST. Please plan your banking around this time.
Apr 19, 16:17 AEST
Apr 19, 2024
RAMS maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 AEST
Scheduled - RAMS has upcoming scheduled maintenance and have released the following advice:

myRAMS - System Maintenance on 19th April 2024

Due to urgent system maintenance, myRAMS will be unavailable on 19th April 9:00 PM to 11:00 PM. We apologise for any inconvenience.
Apr 19, 16:13 AEST
Apr 18, 2024
SMS service maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 AEST
Scheduled - Our upstream SMS service has upcoming scheduled maintenance for a duration of 7 hours.
During the maintenance window there will be about 2 minutes of message delays.
Apr 15, 10:18 AEST
myGov issue
Resolved - We are continuing to observe success in the retrieval of myGov documents. This incident has been resolved.
Apr 18, 08:32 AEST
Monitoring - A fix has been implemented, and we are monitoring the results. We will continue to update this notice.
Apr 17, 12:05 AEST
Update - Our engineers are still working on identifying a fix for the issue and a firm resolution time is not yet available. We will update the notice once more information becomes available.
Apr 16, 13:12 AEST
Identified - The issue has been identified and our engineers are working on a resolution. We will continue to keep this notice updated.
Apr 15, 15:59 AEST
Investigating - We are investigating an issue with the retrieval of myGov documents (ATO, Centrelink & Medicare). Credit Sense bank reports are unaffected. We’ll keep this notice updated.
Apr 15, 08:15 AEST
Apr 17, 2024
Apr 16, 2024
Apr 15, 2024
Apr 14, 2024
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.
There are expected to be a downtime of 4 hours during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Apr 11, 10:07 AEST
RACQ maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 AEST
Scheduled - RACQ has upcoming scheduled maintenance and have released the following advice:
Internet, mobile, phone and open banking services will be unavailable from 10pm Sat 13th April to 5am on Sun 14th April. EFTPOS and ATM remains available
Source
Apr 12, 08:43 AEST
RACQ maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 AEST
Scheduled - RACQ has upcoming scheduled maintenance and have released the following advice:

Important! Scheduled Maintenance

Internet, mobile, phone and open banking services will be unavailable from 10pm Sat 13th April to 5am on Sun 14th April. EFTPOS and ATM remains available
Apr 12, 16:38 AEST
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:30 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

Due to scheduled maintenance, Fast Payments and Card PIN changes will be unavailable this Sunday from 12:30am to 2:00am AEST. Please plan your banking around this time.
Apr 12, 16:42 AEST
Apr 13, 2024
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.
There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Apr 11, 09:21 AEST
Apr 12, 2024
Apr 11, 2024
TD Bank issue
Resolved - Great news! We are continuing to observe success with TD Bank. This incident has been resolved.
Apr 11, 10:10 AEST
Monitoring - Our upstream service provider has identified the issue and implemented a fix. We are monitoring the results and will keep this notice updated.
Apr 10, 08:32 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will update the notice as soon as more information becomes available.
Apr 9, 12:03 AEST
Investigating - We are investigating the report of issues with applications for TD Bank. The issue presents as applications returning 403 errors.
Apr 9, 01:53 AEST
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