All Systems Operational
Credit Sense Operational
90 days ago
99.96 % uptime
Today
Credit Sense API Operational
90 days ago
99.94 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.94 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.97 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
99.96 % uptime
Today
Lead Market API Operational
90 days ago
99.94 % uptime
Today
Lead Market client dashboard Operational
90 days ago
99.94 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.97 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services ? Operational
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2022

No incidents reported today.

Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 15:00 AEST
Scheduled - Our SMS service provider has upcoming scheduled maintenance for the Canadian platform.
During the maintenance window there may be intermittent delays for sent SMS messages.

Aug 9, 11:17 AEST
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Resolved - Great news! Westpac has resolved their unscheduled outage of internet banking.
Aug 7, 09:54 AEST
Monitoring - Westpac is experiencing an unscheduled outage, the following message is observed when attempting to login:

Westpac Online Banking is currently unavailable.
We will restore normal service as soon as possible. We apologise for any inconvenience caused.

Due to this outage, all Westpac applications are returning 412 errors. We will continue to monitor the bank and provide an update when the outage is resolved.

Aug 7, 01:55 AEST
Completed - The scheduled maintenance has been completed.
Aug 7, 06:02 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 AEST
Scheduled - Greater Bank has upcoming scheduled maintenance and have released the following advice:
Scheduled Maintenance: EFTPOS, ATMs and Card Management through Online Banking and our Mobile App will be unavailable between 2am – 6am AEST on Sunday 7 August. Apologies for any inconvenience this may cause - we appreciate your patience!
Source

Aug 5, 14:43 AEST
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 AEST
Scheduled - myRams has upcoming scheduled maintenance and have released the following advice:
System maintenance: Sat 6 Aug - myRAMS unavailable from 10pm-midnight.
Source

Aug 5, 14:45 AEST
Aug 6, 2022
Completed - The scheduled maintenance has been completed.
Aug 6, 20:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 AEST
Scheduled - We are performing maintenance to upgrade infrastructure and ensure the ongoing security and robustness of our platform. There may be minor delays affecting Credit Sense and Lead Market intermittently throughout the maintenance window. Our team will actively monitor our systems throughout the maintenance window to provide updates if necessary.
Aug 6, 16:43 AEST
Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:00 AEST
Scheduled - CBA has upcoming scheduled maintenance and have released the following advice:
Heads up! We’re running scheduled maintenance on NetBank & CommBank app this weekend. We’ll be down from 2:00am to 8:00am AEST Saturday 6 August, with Cardless Cash unavailable from 1:20am to 8:00am AEST. Thanks for your patience.
Source

Aug 5, 14:46 AEST
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Resolved - This incident has been resolved. Full Credit Sense and Lead Market API, client dashboard, and customer journey functionality has now been restored.
Aug 3, 17:52 AEST
Update - A fix has been implemented and we are closely monitoring the results. At this time, all services are checked and operational. We'll update this notice again by 18:00 AEST.
Aug 3, 17:04 AEST
Monitoring - We're seeing some delays for Credit Sense applications and Lead Market sales, but our team is closely monitoring our services and managing delays. We'll provide another update by 17:30 AEST.
Aug 3, 16:53 AEST
Update - Our team have implemented additional mitigations and we're seeing our services are coming back online. We still have additional checks to perform to confirm full operational capability. More updates to follow.
Aug 3, 16:43 AEST
Update - We are continuing to work on a fix for this issue.
Aug 3, 16:16 AEST
Identified - We have identified an issue and implemented mitigations. We're continuing to monitor the issue and we will provide further updates as they become available.
Aug 3, 15:41 AEST
Investigating - We are experiencing intermittent delays and errors on some Credit Sense applications that is also impacting the Lead Market sale process. We are investigating further and we will keep this notice updated.
Aug 3, 14:56 AEST
Resolved - We observe continued success. This incident is resolved.
Aug 3, 14:01 AEST
Monitoring - A fix has been implemented and we are observing success. To ensure this is maintained, we will continue to monitor this service over the following hours.
Aug 3, 11:32 AEST
Identified - We have identified an issue and implemented mitigations. We're continuing to monitor the issue and we will provide further updates as they become available.
Aug 3, 10:47 AEST
Investigating - We are experiencing intermittent delays and errors on some Credit Sense applications that is also impacting the Lead Market sale process. We are investigating further and we will keep this notice updated.
Aug 3, 10:29 AEST
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Completed - The scheduled maintenance has been completed.
Jul 28, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:15 AEST
Scheduled - We are performing maintenance to upgrade infrastructure and ensure the ongoing security and robustness of our platform. There may be minor delays affecting Credit Sense and Lead Market intermittently throughout the maintenance window. Our team will actively monitor our systems throughout the maintenance window to provide updates if necessary.
Jul 28, 13:53 AEST