Credit Sense Status

Aggregation service maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 07, 2025 - 15:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Dec 7, 2025 15:00-19:00 AEST

Uptime over the past 90 days. View historical uptime.

Credit Sense Operational

90 days ago

99.99 % uptime

Today

Credit Sense API Operational

90 days ago

100.0 % uptime

Today

Credit Sense client dashboard Operational

90 days ago

100.0 % uptime

Today

Credit Sense customer journey Operational

90 days ago

99.98 % uptime

Today

Credit Sense website Operational

90 days ago

100.0 % uptime

Today

Lead Market Operational

90 days ago

100.0 % uptime

Today

Lead Market API Operational

90 days ago

100.0 % uptime

Today

Lead Market client dashboard Operational

90 days ago

100.0 % uptime

Today

Lead Market customer journey Operational

90 days ago

100.0 % uptime

Today

Lead Market website Operational

90 days ago

100.0 % uptime

Today

Data sources Under Maintenance

Digital Data Capture (DDC) Under Maintenance

PDF extraction Operational

Communications providers Operational

Email Operational

SMS Operational

Australian aggregated services Operational

Financial services Operational

Supporting document services Operational

Canadian aggregated services Operational

Financial services Operational

New Zealand aggregated services Operational

Financial services Operational

Supporting document services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2025

Unresolved incident: Aggregation service maintenance.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

Data aggregation issue

Resolved - We identified an issue affecting the performance and data collection for several banks. This issue resulted in slow retrieval of bank transaction data, delayed report delivery times, and errors being shown to some users. We've taken actions to mitigate this issue and we're closely monitoring our systems.
Dec 4, 13:05 AEST

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Credit Sense & Lead Market maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 AEST

Scheduled - We are performing regular maintenance to upgrade the versions of some Credit Sense and Lead Market infrastructure to ensure the ongoing security and robustness of the platform.
We anticipate there will be short periods of time where certain services may be unavailable or slow to respond during the maintenance window.
Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Dec 1, 08:55 AEST

Dec 1, 2025

No incidents reported.

Nov 30, 2025

Suncorp maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 22:00 AEST

Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Scheduled Maintenance

Internet Banking will be unavailable from 10:00pm AEST on Saturday 29 November until 3:00am AEST on Sunday 30 November. We apologise for any inconvenience. Please plan your banking around this time.
Nov 28, 17:25 AEST

Nov 29, 2025

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australia and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Nov 25, 10:17 AEST

Nov 28, 2025

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 20:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 16:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Nov 22, 16:43 AEST

Nov 24, 2025

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 20:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 16:00 AEST

Nov 23, 2025

BOQ issue

Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team.
Nov 23, 21:00 AEST

Monitoring - BOQ have implemented a fix for the issue and have released the following advice:

The technical issue causing our BOQ Classic Internet Banking and Mobile Banking app to be unavailable for customers has now been resolved, you will now be able to log in as usual. We’re really sorry for any inconvenience this has caused.

Source

We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
Nov 23, 19:37 AEST

Identified - BOQ have identified an issue and have released the following advice:

We’re still investigating the current technical issue causing our BOQ Classic Internet Banking and Mobile Banking app to be unavailable for some customers. Our tech teams are working hard to get things back up and running. We’re sorry for any inconvenience this is causing.

Source
Nov 23, 15:37 AEST

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 16:00 AEST

Westpac maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 AEST

Scheduled - Westpac has upcoming scheduled maintenance and have released the following advice:

Important routine maintenance

We're carrying out important upgrades to Online Banking this weekend. Service will be unavailable between 10pm Saturday and 6am Sunday (Sydney Time). We’re sorry for any inconvenience caused.
Nov 20, 16:19 AEST

BOQ maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 AEST

Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Planned system maintenance this weekend.

We're doing some maintenance to our banking systems, which will involve some interruption to our regular services.
Internet Banking and the Mobile app will be unavailable on Saturday, 22 November between 12:00am and 3:30am AEST and Sunday, 23 November between 12:00am and 4:00am AEST.
Nov 21, 17:03 AEST

Related

Past Incidents