TD Bank issue
Monitoring - A fix has been implemented and we are monitoring the results. We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
Dec 21, 2024 - 16:46 AEST
Identified - An issue with applications for TD Bank has been identified and our upstream aggregation service is working on a fix. The issue presents as a 1005 error.
Dec 21, 2024 - 11:56 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
100.0 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
100.0 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
99.99 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.99 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services ? Operational
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 21, 2024

Unresolved incident: TD Bank issue.

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

No incidents reported.

Dec 16, 2024
BOQ issue
Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team.
Dec 16, 12:34 AEST
Monitoring - A fix has been implemented and we are monitoring the results. We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
Dec 11, 18:56 AEST
Identified - BOQ has released a completely new online banking system over the weekend and we are seeing applications fail with 403 errors. We are working with our upstream provider to support the new system as soon as possible and will keep this notice updated with any changes.
Dec 9, 10:39 AEST
Dec 15, 2024

No incidents reported.

Dec 14, 2024

No incidents reported.

Dec 13, 2024

No incidents reported.

Dec 12, 2024

No incidents reported.

Dec 11, 2024
Dec 10, 2024

No incidents reported.

Dec 9, 2024
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 17:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Dec 9, 11:05 AEST
Dec 8, 2024
BOQ maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 09:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 22:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Service interruption impacting Internet and Mobile Banking

Internet Banking and the Mobile app will be unavailable from 12:00am to 4:00am AEST Saturday, 7 December and 10:00pm AEST Saturday, 7 December to 9:30am AEST Sunday, 8 December 2024.
Dec 6, 17:15 AEST
Bendigo maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 23:00 AEST
Scheduled - Bendigo has upcoming scheduled maintenance and have released the following advice:

Upcoming Outage

e-banking will be unavailable from 12:00am until 6:00am on 8 December AEDT. We apologise for any inconvenience.
Dec 6, 17:19 AEST
Dec 7, 2024
BOQ maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Service interruption impacting Internet and Mobile Banking

Internet Banking and the Mobile app will be unavailable from 12:00am to 4:00am AEST Saturday, 7 December and 10:00pm AEST Saturday, 7 December to 9:30am AEST Sunday, 8 December 2024.
Dec 6, 17:12 AEST
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:45 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

Internet banking will be unavailable this Saturday 12:45am to 03:30am AEST. Please plan your banking around this time.
Dec 6, 17:17 AEST
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