ING Bank issue
Identified - This issue has re-occurred and our upstream service provider is still working on a fix. A firm resolution time is not yet available.
May 16, 2025 - 08:54 AEST
Monitoring - A fix has been implemented and we are monitoring the results. We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
May 16, 2025 - 07:51 AEST
Update - Our upstream service provider is still working on identifying a fix for the issue and a firm resolution time is not yet available.
May 15, 2025 - 14:33 AEST
Identified - An issue with applications for ING Bank has been identified and our upstream aggregation service is working on a fix. The issue presents as a 401 error.
May 13, 2025 - 18:23 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.98 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.99 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.95 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Degraded Performance
Financial services ? Degraded Performance
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 19, 2025

No incidents reported today.

May 18, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
May 18, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
May 16, 09:05 AEST
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
May 18, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Scheduled Maintenance
Internet Banking will be unavailable from 10:00pm Saturday until 5:00am AEST Sunday. Please plan your banking around this time.
May 16, 17:11 AEST
May 17, 2025
CBA maintenance
Completed - The scheduled maintenance has been completed.
May 17, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 AEST
Scheduled - CBA has upcoming scheduled maintenance and have released the following advice:

We are making some improvements tonight

NetBank and the CommBank app will not be available between 2:00am to 5:00am AEST on Saturday 17 May 2025. We are sorry for the inconvenience. Thanks for being patient with us.
May 16, 17:10 AEST
May 16, 2025
NAB issue
Resolved - This incident has been resolved.
May 16, 17:05 AEST
Monitoring - A fix has been implemented and we are monitoring the results. We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
May 16, 07:51 AEST
Investigating - NAB are investigating an issue and have released the following advice:

Internet Banking isn’t working at the moment

We’re sorry and are doing everything we can to get it back up and running.

Source
May 15, 16:23 AEST
May 15, 2025
TD Bank issue
Resolved - This incident has been resolved.
May 15, 14:28 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 08:19 AEST
Update - We are still experiencing 412 errors on this service and are continuing to work with our upstream provider to resolve this issue. We will keep this notice updated as this issue is resolved.
May 12, 11:42 AEST
Identified - An issue with applications for TD Bank has been identified and our upstream aggregation service is working on a fix. The issue presents as a 412 error.
May 10, 01:37 AEST
May 14, 2025
May 13, 2025
May 12, 2025
May 11, 2025

No incidents reported.

May 10, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
May 10, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
May 7, 10:50 AEST
May 9, 2025
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

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