Credit Sense customer journey issue
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 2025 - 13:02 AEST
Investigating - We've observed some customers may still be experiencing intermittent delays in the Credit Sense v3 customer journey. We're investigating the cause and will provide updates as necessary.
Oct 20, 2025 - 12:39 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.99 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.97 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
99.99 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.99 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services ? Operational
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

Unresolved incident: Credit Sense customer journey issue.

Oct 19, 2025
Bendigo maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 23:00 AEST
Scheduled - Bendigo has upcoming scheduled maintenance and have released the following advice:

Upcoming Outage
e-banking will be unavailable from 12:00am until 6:00am on Sunday 19th October AEDT. We apologise for any inconvenience.
Oct 17, 16:49 AEST
Oct 18, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Oct 15, 12:48 AEST
Oct 17, 2025
Credit Sense customer journey issue
Resolved - We've observed improvements in the performance of the Credit Sense v3 customer journey. We'll continue to monitor throughout the weekend and provide updates if needed.
Oct 17, 15:38 AEST
Investigating - We've observed some customers may still be experiencing intermittent delays in the Credit Sense v3 customer journey. We're investigating the cause and will provide updates as necessary.
Oct 17, 14:22 AEST
Monitoring - Our team has made some infrastructure changes to mitigate the issue. We're seeing the Credit Sense v3 customer journey perform quickly and as expected again. We'll continue to monitor and will provide any further updates as necessary.
Oct 17, 12:47 AEST
Update - Our team is investigating this issue as a priority. We've confirmed our v2 customer journey remains unaffected and fully functional.
Oct 17, 11:43 AEST
Investigating - We are investigating the report of issues with the Credit Sense v3 customer journey. The issue presents as the customer getting stuck on the Terms & Conditions or Consent pages and being unable to progress after accepting the T&Cs or Consent. The continue button shows with a loading indicator. More updates to follow...
Oct 17, 11:41 AEST
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 3 hours.
We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Oct 13, 08:31 AEST
Oct 12, 2025
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Oct 8, 09:51 AEST
Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

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