Credit Sense Status

BMO issue

Update - We've observed some success with BMO; however, multiple errors (403, 415, 508, and 1000) are persisting. Our upstream service provider continues to investigate the issue diligently. We remain committed to resolving this issue promptly and will keep this notice updated with the latest information as it becomes available.
Apr 19, 2024 - 10:23 AEST

Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will continue to keep this notice updated.
Apr 18, 2024 - 15:04 AEST

Investigating - We are investigating the report of issues with applications for BMO. The issue presents as applications returning with 801, 802 and 525 errors.
Apr 18, 2024 - 10:02 AEST

Bankwest issue

Identified - This issue has been identified, and our upstream service provider is working on finding a resolution. We're closely monitoring their progress and will provide further updates as soon as additional information becomes available. We appreciate your patience and understanding.
Apr 19, 2024 - 10:17 AEST

Investigating - We are investigating the report of issues with applications for Bankwest. The issue presents as applications returning with 508 errors.
Apr 17, 2024 - 16:52 AEST

Uptime over the past 90 days. View historical uptime.

Credit Sense Degraded Performance

90 days ago

100.0 % uptime

Today

Credit Sense API Operational

90 days ago

100.0 % uptime

Today

Credit Sense client dashboard Operational

90 days ago

100.0 % uptime

Today

Credit Sense customer journey Degraded Performance

90 days ago

100.0 % uptime

Today

Credit Sense website Operational

90 days ago

100.0 % uptime

Today

Lead Market Operational

90 days ago

100.0 % uptime

Today

Lead Market API Operational

90 days ago

100.0 % uptime

Today

Lead Market client dashboard Operational

90 days ago

100.0 % uptime

Today

Lead Market customer journey Operational

90 days ago

100.0 % uptime

Today

Lead Market website Operational

90 days ago

100.0 % uptime

Today

Data sources Operational

Digital Data Capture (DDC) Operational

PDF extraction Operational

Communications providers Operational

Email Operational

SMS Operational

Australian aggregated services Operational

Financial services Operational

Supporting document services Operational

Canadian aggregated services Degraded Performance

Financial services Degraded Performance

New Zealand aggregated services Operational

Financial services Operational

Supporting document services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Bendigo maintenance Apr 21, 2024 00:00-06:00 AEST

Bendigo has upcoming scheduled maintenance and have released the following advice:

Upcoming Outage

e-banking will be unavailable from 12:00am until 6:00am on 21 April AEDT. We apologise for any inconvenience.
Posted on Apr 19, 2024 - 16:15 AEST

Past Incidents

Apr 20, 2024

Suncorp maintenance

Completed - The scheduled maintenance has been completed.
Apr 20, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 00:45 AEST

Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

We have scheduled maintenance planned for this weekend. Internet Banking will be unavailable on Saturday 20 April from 12.45am to 4.00am AEST. Please plan your banking around this time.
Apr 19, 16:17 AEST

Apr 19, 2024

RAMS maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 23:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 AEST

Scheduled - RAMS has upcoming scheduled maintenance and have released the following advice:

myRAMS - System Maintenance on 19th April 2024

Due to urgent system maintenance, myRAMS will be unavailable on 19th April 9:00 PM to 11:00 PM. We apologise for any inconvenience.
Apr 19, 16:13 AEST

Apr 18, 2024

SMS service maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 AEST

Scheduled - Our upstream SMS service has upcoming scheduled maintenance for a duration of 7 hours.
During the maintenance window there will be about 2 minutes of message delays.
Apr 15, 10:18 AEST

myGov issue

Resolved - We are continuing to observe success in the retrieval of myGov documents. This incident has been resolved.
Apr 18, 08:32 AEST

Monitoring - A fix has been implemented, and we are monitoring the results. We will continue to update this notice.
Apr 17, 12:05 AEST

Update - Our engineers are still working on identifying a fix for the issue and a firm resolution time is not yet available. We will update the notice once more information becomes available.
Apr 16, 13:12 AEST

Identified - The issue has been identified and our engineers are working on a resolution. We will continue to keep this notice updated.
Apr 15, 15:59 AEST

Investigating - We are investigating an issue with the retrieval of myGov documents (ATO, Centrelink & Medicare). Credit Sense bank reports are unaffected. We’ll keep this notice updated.
Apr 15, 08:15 AEST

Apr 17, 2024

Apr 16, 2024

Apr 15, 2024

Apr 14, 2024

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.
There are expected to be a downtime of 4 hours during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Apr 11, 10:07 AEST

RACQ maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 AEST

Scheduled - RACQ has upcoming scheduled maintenance and have released the following advice:
Internet, mobile, phone and open banking services will be unavailable from 10pm Sat 13th April to 5am on Sun 14th April. EFTPOS and ATM remains available
Source
Apr 12, 08:43 AEST

RACQ maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:00 AEST

Scheduled - RACQ has upcoming scheduled maintenance and have released the following advice:

Important! Scheduled Maintenance

Internet, mobile, phone and open banking services will be unavailable from 10pm Sat 13th April to 5am on Sun 14th April. EFTPOS and ATM remains available
Apr 12, 16:38 AEST

Suncorp maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:30 AEST

Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

Due to scheduled maintenance, Fast Payments and Card PIN changes will be unavailable this Sunday from 12:30am to 2:00am AEST. Please plan your banking around this time.
Apr 12, 16:42 AEST

Apr 13, 2024

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.
There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Apr 11, 09:21 AEST

Apr 12, 2024

Apr 11, 2024

TD Bank issue

Resolved - Great news! We are continuing to observe success with TD Bank. This incident has been resolved.
Apr 11, 10:10 AEST

Monitoring - Our upstream service provider has identified the issue and implemented a fix. We are monitoring the results and will keep this notice updated.
Apr 10, 08:32 AEST

Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will update the notice as soon as more information becomes available.
Apr 9, 12:03 AEST

Investigating - We are investigating the report of issues with applications for TD Bank. The issue presents as applications returning 403 errors.
Apr 9, 01:53 AEST

Apr 10, 2024

Apr 9, 2024

Horizon Bank issue

Resolved - We are observing success with Horizon Bank. This incident has been resolved.
Apr 9, 10:48 AEST

Monitoring - Our upstream service provider has implemented a fix, and we are monitoring the results.
Apr 8, 09:10 AEST

Update - We appreciate your patience. Rest assured, our aggregator is diligently working on a solution to address the issue. We are committed to keeping you informed and will continue to provide updates through this notice.
Apr 4, 11:02 AEST

Update - We apologise for the long-running issue. Our upstream service provider is still working on a resolution with applications returning with 508 errors. We will share an update once more information is available.
Mar 8, 08:54 AEST

Update - We are continuing to engage with our upstream service provider, and their engineers are still working to resolve this issue with applications returning 403 and 414 errors. We will continue to keep this notice updated.
Feb 29, 10:13 AEST

Update - We are actively working with our upstream service provider to resolve this issue and will continue to keep this notice updated.
Feb 21, 11:42 AEST

Update - Thank you again for your patience. We are still engaging with our upstream provider and they are still working on a fix and we will provide an update once we have more substantial information to share.
Feb 9, 16:36 AEST

Update - Thank you for your patience. A fix from our upstream provider is still being worked on and a firm resolution time is still not available. We will continue to keep this notice updated.
Feb 1, 16:51 AEST

Identified - Our upstream service provider has identified the issue and is working on a fix. We will update the notice as soon as we have more information available.
Jan 23, 09:49 AEST

Update - We are continuing to engage with our upstream service provider and their engineers are still working to identify the issue. We will keep this notice updated.
Jan 19, 15:38 AEST

Investigating - We are investigating the report of issues with applications for Horizon Bank. The issue presents as applications returning with 403 errors.
Jan 19, 10:23 AEST

Apr 8, 2024

Apr 7, 2024

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 19:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 15:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours and there is no expected downtime. We will monitor Canadian applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Apr 4, 08:26 AEST

RBC issue

Resolved - Great news! We are continuing to observe success with RBC. This incident has been resolved.
Apr 7, 12:49 AEST

Monitoring - Our upstream service provider has identified the issue and implemented a fix. We are monitoring RBC and will continue to update you on this notice.
Apr 6, 14:50 AEST

Investigating - We are investigating the report of issues with applications for RBC. The issue presents as applications returning 403 errors.
Apr 6, 04:45 AEST

TD Bank issue

Resolved - Great news! We are continuing to observe success with TD Bank. This incident has been resolved.
Apr 7, 12:49 AEST

Monitoring - Our upstream service provider has identified the issue and implemented a fix. We are monitoring TD Bank and will continue to update you on this notice.
Apr 6, 14:49 AEST

Investigating - We are investigating the report of issues with applications for TD Bank. The issue presents as applications returning 403 errors.
Apr 6, 04:44 AEST

CBA maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 04:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 02:45 AEST

Scheduled - CBA have released the following advice:
Sorry! We're making some improvements to NetBank and our CommBank app right now. We'll be back up and running no later than 5:30am (Syd/Melb).

We're sorry for the inconvenience. Thanks for being patient with us.
Apr 7, 02:44 AEST

BankSA and St George maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 02:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 AEST

Scheduled - BankSA and St George have upcoming scheduled maintenance and have released the following advice:

Internet Banking will be unavailable Sunday for approx. 90 minutes from 2am (Sydney Time).

Apr 5, 15:14 AEST

Apr 6, 2024

Aggregation service maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 AEST

Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 5 hours. There is an expected downtime of 4 hours between Friday, 5th April at 10:00PM to Saturday, 6th April at 2:00AM AEST. During this maintenance window some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Apr 4, 11:06 AEST

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