WINZ supporting docs issue

Incident Report for Credit Sense

Resolved

This incident has been resolved.

Posted May 13, 2021 - 13:46 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 13, 2021 - 11:16 AEST

Update

We are continuing to work on supporting the WINZ website changes. At this time we're seeing some WINZ documents being retrieved successfully.

Posted May 13, 2021 - 10:51 AEST

Identified

An issue with the retrieval of Work & Income NZ (WINZ) supporting docs has been identified due to changes to the WINZ website overnight. Our team is working on a fix. The issue presents as a failure to retrieve WINZ supporting docs in the customer journey and client dashboard; however, Credit Sense reports remain unaffected.

Posted May 13, 2021 - 07:42 AEST

This incident affected: New Zealand aggregated services (Supporting document services).