Aggregation service issue

Incident Report for Credit Sense

Resolved

This incident has been resolved.

Posted Jun 15, 2021 - 16:36 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 15, 2021 - 15:07 AEST

Identified

An intermittent issue with our aggregation service has been identified and our engineers are working to implement a fix. The issue presents as an occasional failure retrieving supporting documents (myGov/WINZ, PDF bank statements, 90-day transaction histories). Credit Sense reports remain unaffected. If a customer encounters the error during the myGov/WINZ part of the customer journey, retrying their credentials should see success.

Posted Jun 15, 2021 - 13:41 AEST

This incident affected: Data sources (Digital Data Capture (DDC)).