Bendigo Bank issue
Update - We continue to work closely with our upstream aggregator to resolve these issues and we will keep this notice updated as the issue progresses.
Nov 28, 2023 - 10:08 AEST
Identified - An issue with applications for Bendigo Bank has been identified and our upstream aggregation service is working on a fix. The issue presents as applications returning with 412 errors and missing transactions.
Nov 24, 2023 - 15:19 AEST
Investigating - We are investigating the report of issues with applications for Bendigo Bank. The issue presents as applications returning with 412 errors and missing transactions.
Nov 24, 2023 - 14:20 AEST
Regional Australia Bank issue
Update - Our upstream aggregator continues to work on a fix for this issue. The issue presents as applications returning with 403 & 517 errors.
Nov 27, 2023 - 13:58 AEST
Identified - An issue with applications for Regional Australia Bank has been identified and our upstream aggregation service is working on a fix. The issue presents as applications returning with 403 & 517 errors.
Nov 24, 2023 - 09:29 AEST
Investigating - We are investigating the report of issues with applications for Regional Australia Bank. The issue presents as applications returning with 403 & 517 errors.
Nov 24, 2023 - 09:28 AEST
TD Bank issue
Update - We continue to observe success, however, intermittent 412 errors persist. Our upstream aggregator anticipates this issue will be resolved tomorrow.
Nov 27, 2023 - 13:57 AEST
Identified - An issue with applications for TD Personal has been identified and our upstream aggregation service is working on a fix. We are observing success, however, some 412 errors persist.
Nov 24, 2023 - 15:55 AEST
Investigating - We are investigating the report of issues with applications for TD Personal. The issue presents as applications returning with 412 errors.
Nov 24, 2023 - 08:53 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
100.0 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
100.0 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
99.99 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.99 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Degraded Performance
Financial services ? Degraded Performance
Supporting document services Operational
Canadian aggregated services Degraded Performance
Financial services ? Degraded Performance
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 29, 2023
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Nov 29, 02:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.
There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Nov 28, 21:45 AEST
Nov 28, 2023
Credit Sense issue
Resolved - Good news! This incident has been resolved.
Nov 28, 10:48 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 10:33 AEST
Identified - An issue affecting digital data capture for some banks has been identified and our engineers are working on a fix.
Nov 28, 10:33 AEST
Investigating - We are investigating the report of issues with applications for NAB, ANZ, St. George & Westpac. The issue presents as applications failing to complete.
Nov 28, 10:27 AEST
People's Choice Credit Union issue
Resolved - We are observing success with People's Choice Credit Union. This incident has been resolved.
Nov 28, 10:32 AEST
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 09:18 AEST
Investigating - We are investigating the report of issues with applications for People's Choice. The issue presents as applications returning with 403 errors.
Nov 27, 09:44 AEST
Nov 27, 2023
Credit Sense issue
Resolved - This incident has been resolved. Any impacted applications will be reprocessed by our team.
Nov 27, 16:08 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 16:06 AEST
Identified - An issue with Credit Sense has been identified and our engineers are working on a fix.
Nov 27, 16:06 AEST
Investigating - We are investigating the report of issues with applications for NAB, ANZ, St. George & Westpac. The issue presents as applications failing to complete.
Nov 27, 16:00 AEST
Credit Sense issue
Resolved - This incident has been resolved. Applications affected by this incident will be reprocessed by our team.
Nov 27, 15:11 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 15:09 AEST
Identified - An issue affecting multiple banks has been identified and our engineers are working on a fix. The issue presents as applications stuck in processing.
Nov 27, 15:08 AEST
Investigating - We are investigating the report of issues with applications for CBA, NAB, ANZ, St. George & Westpac. The issue presents as applications failing to complete.
Nov 27, 15:04 AEST
Westpac NZ maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 22:30 AEST
Scheduled - Westpac NZ has upcoming scheduled maintenance and have released the following advice:
System Maintenance
Due to scheduled maintenance, Westpac One online banking will be unavailable for periods between 1:30 am to 5:30 am on Sunday, 26th Nov 2023.
Thank you for your patience and we apologize for any inconvenience.
Nov 24, 16:12 AEST
Nov 26, 2023
People's Choice maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 05:03 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:01 AEST
Scheduled - People's Choice has upcoming scheduled maintenance and have released the following advice:
Upcoming outage to Mobile Banking App and Internet Banking
We’ll be making some updates to our Mobile Banking App and Internet Banking between 12:30am – 5:30am (ACDT) on Sunday, 26 November 2023, so you won’t be able to access these services during this time.
Source
Nov 24, 16:17 AEST
Westpac maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:00 AEST
Scheduled - Westpac has upcoming scheduled maintenance and have released the following advice:
Upgrade happening Sunday 12am to 1:30am, Sydney time. Westpac Online will be unavailable. Please plan to make any essential transfers beforehand.
Nov 24, 16:14 AEST
Nov 25, 2023
RAMS maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 19:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 AEST
Scheduled - RAMS has upcoming scheduled maintenance and have released the following advice:
Due to scheduled maintenance from 8pm on Fri 24 November to 8pm Sat 25 November (AEDT), customers may experience delays in response to enquiry forms. Apologies for any inconvenience.
Nov 24, 16:09 AEST
Nov 24, 2023
TCB Supporting Documents Issue
Resolved - Good news! This incident has been resolved.
Nov 24, 16:45 AEST
Monitoring - A fix has been implemented and we are monitoring the results. We will reprocess any applications affected by this incident once we can confirm the incident is resolved.
Nov 24, 13:30 AEST
Identified - We are aware of an issue with the retrieval of TCB supporting documents. The issue presents as a failure to retrieve TCB statements in the client dashboard and is occurring due to a change within TCB; Credit Sense reports remain unaffected.
Nov 21, 11:56 AEST
Investigating - We are aware of an issue with the retrieval of TCB supporting documents. The issue presents as a failure to retrieve TCB statements in the client dashboard; however, Credit Sense reports remain unaffected.
Nov 21, 11:51 AEST
Nov 23, 2023

No incidents reported.

Nov 22, 2023
Credit Sense Website maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 11:00 AEST
Scheduled - We are performing routine maintenance to the Credit Sense website. Users will be able to access the Dashboard throughout, however, there may be up to 20 minutes of downtime during this maintenance window. Our team will provide updates if necessary.
Nov 21, 11:07 AEST
Nov 21, 2023
Nov 20, 2023

No incidents reported.

Nov 19, 2023
BankSA maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 AEST
Scheduled - BankSA has upcoming scheduled maintenance and have released the following advice:
Heads up – we’re carrying out planned maintenance on our systems this weekend.
Internet, Mobile, and Phone Banking will be unavailable this Saturday 18 November from 11:30pm ACDT to Sunday 19 November 5:30am ACDT.
Please arrange any essential transfers and payments ahead of time to ensure you have funds available.
ATMs, EFTPOS and credit cards will remain available.
Source
Nov 17, 16:29 AEST
St. George maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 AEST
Scheduled - St. George has upcoming scheduled maintenance and have released the following advice:
Planned Service Outage
Due to planned maintenance Internet Banking will be unavailable Sunday 19th November 2023 from 12AM to 6AM AEDT. We thank you for your understanding and apologise for any inconvenience caused.
Source
Nov 17, 16:13 AEST
Nov 18, 2023
CBA maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:00 AEST
Scheduled - CBA has upcoming scheduled maintenance and have released the following advice:
Heads up! We’re running scheduled maintenance this weekend to make some updates to our systems. NetBank and the CommBank app won't be available between 2:00am - 8:00am AEST on Saturday 18 November 2023, with Cardless Cash unavailable from 1:20am. Thank you for your patience.
Source
Nov 17, 16:06 AEST
ANZ maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 AEST
Scheduled - ANZ has upcoming scheduled maintenance and have released the following advice:
To keep our systems running safely, updates are happening between 11pm Friday 17 November & 6am Saturday 18 November. During this time, you will not be able to use the ANZ App or Internet Banking. ANZ ATMs, Apple Pay, Google Pay & EFTPOS will remain available. Thank you
Source
Nov 17, 16:11 AEST
Nov 17, 2023
Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

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