Identified - The issue has been identified and was due to an update to the MyGov Website. A fix has been implemented and we are seeing success for Centrelink and Medicare, however we are still having issues with ATO. Our engineers are continuing to work on resolving this issue and we will provide an update on Monday.
Jun 21, 2024 - 16:26 AEST
Monitoring - Great news! A fix has been implemented and we are monitoring the results.
Jun 21, 2024 - 16:20 AEST
Investigating - We are investigating an issue with the retrieval of myGov documents (ATO, Centrelink & Medicare). Credit Sense bank reports are unaffected. We’ll keep this notice updated.
Jun 21, 2024 - 11:47 AEST
Update - We are currently seeing some success on this service. However we are still seeing applications failing with 412 errors. Our upstream provider is continuing to work on a solution and we're closely monitoring their progress and will provide further updates as soon as additional information becomes available. We appreciate your patience and understanding.
Jun 21, 2024 - 15:18 AEST
Identified - Our upstream service provider has identified the issue and is working on identifying a fix for the issue. We will continue to keep this notice updated.
Jun 18, 2024 - 16:44 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will keep this notice updated.
Jun 16, 2024 - 17:16 AEST
Investigating - We are investigating the report of issues with applications for Simplii Financial. The issue presents as applications returning with 412 and 525 errors.
Jun 16, 2024 - 09:13 AEST
Update - Our upstream service provider is still working on finding a resolution. We're closely monitoring their progress and will provide further updates as soon as additional information becomes available. The issue now presents as applications returning 412 errors. We appreciate your patience and understanding.
Jun 21, 2024 - 15:14 AEST
Update - We are continuing to engage with our upstream service provider and their engineers are still working to resolve this issue. We will share an update when more information becomes available.
Jun 18, 2024 - 16:42 AEST
Update - Our upstream service provider is still working on identifying a fix for the issue, and a firm resolution time is not yet available. We will keep this notice updated.
Jun 13, 2024 - 11:00 AEST
Identified - An issue with applications for CIBC has been identified and our upstream aggregation service is working on a fix. The issue presents as 401 error.
Jun 10, 2024 - 09:23 AEST
Credit Sense Operational
90 days ago
100.0 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
100.0 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Partial Outage
Financial services ? Operational
Supporting document services Partial Outage
Canadian aggregated services Partial Outage
Financial services ? Partial Outage
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Suncorp maintenance Jun 22, 2024 23:15 - Jun 23, 2024 05:15 AEST
Suncorp has upcoming scheduled maintenance and have released the following advice:

We have scheduled maintenance planned for this weekend. Internet Banking will be unavailable from Saturday 11:15pm to Sunday 05:15am AEST. Please plan your banking around this time.

Posted on Jun 21, 2024 - 16:09 AEST
Bendigo maintenance Jun 23, 2024 00:00-06:00 AEST
Bendigo has upcoming scheduled maintenance and have released the following advice:

e-banking will be unavailable from 12:00am until 6:00am on 23 June AEST. We apologise for any inconvenience.

Posted on Jun 21, 2024 - 16:17 AEST
Past Incidents
Jun 21, 2024

Unresolved incidents: myGov issue, Simplii Financial issue, CIBC issue.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024
Resolved - The issue has been identified and our upstream service provider has implemented a fix. This incident is now resolved.
Jun 18, 08:52 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will keep this notice updated.
Jun 16, 17:17 AEST
Investigating - We are investigating the report of issues with applications for Scotiabank. The issue presents as applications returning with 403 errors.
Jun 16, 13:30 AEST
Jun 17, 2024

No incidents reported.

Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Sunday, 16th at 03:00PM - 07:00PM AEST.

There is an expected downtime of 4 hours during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.

Jun 16, 13:28 AEST
Completed - The scheduled maintenance has been completed.
Jun 16, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 19:00 AEST
Scheduled - RAMS has upcoming scheduled maintenance and have released the following advice:

Scheduled Maintenance on Saturday 15th June 2024.

Due to scheduled maintenance myRAMS will be unavailable from Saturday 15 June 7:00 PM to Sunday 16 June 12:00 AM (AEST).

We apologise for any inconvenience caused.

Jun 14, 16:06 AEST
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 04:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:45 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

We have scheduled maintenance planned for this weekend. Internet banking will be unavailable on Saturday from 12:45am to 04:30am AEST. Please plan your banking around this time.

Jun 14, 16:09 AEST
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Friday, 14th June at 10:00PM - Saturday, 15th June at 02:00AM AEST.

There is an expected downtime of 1 hour where some applications with Australian and New Zealand banks may be intermittently affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.

Jun 13, 11:04 AEST
Jun 14, 2024
Jun 13, 2024
Resolved - Our upstream service provider has implemented a fix, and we are observing success with Simplii Financial. This issue has been resolved.
Jun 13, 08:32 AEST
Identified - The issue has been identified, and our upstream service provider is working to identify a fix for the issue. We will continue to keep this notice updated.
Jun 11, 09:42 AEST
Investigating - We are investigating the report of issues with applications for Simplii Financial. The issue presents as applications returning with a 403 error.
Jun 10, 11:14 AEST
Jun 12, 2024
Resolved - Great news! Our upstream service provider has implemented a fix, and we are continuing to observe success with BMO. This incident has been resolved.
Jun 12, 09:15 AEST
Update - Our upstream service provider is still working on identifying a fix for the issue and a firm resolution time is not yet available. We will share an update as soon as we have more information.
Jun 11, 17:15 AEST
Identified - An issue with applications for BMO has been identified and our upstream aggregation service is working on a fix. The issue presents as a 401 error.
Jun 10, 09:22 AEST
Jun 11, 2024
Jun 10, 2024
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

We have scheduled maintenance planned for this weekend. Internet Banking will be unavailable on Sunday from 12:00am to 02:00am AEST. Card transactions will not be impacted. Please plan your banking around this time.

Jun 7, 15:42 AEST
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 21:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 17:00 AEST
Scheduled - Rams has upcoming scheduled maintenance and have released the following advice:

Scheduled maintenance on 8th June 2024

Due to scheduled maintenance myRAMS will be unavailable from 5:00 PM to 9:30 PM 8th June 2024 (AEDT).

We apologise for any inconvenience.

Jun 7, 15:41 AEST
Jun 7, 2024

No incidents reported.