Credit Sense customer journey and report delivery delays
Monitoring - Our team has seen the delays reduce and we are monitoring our systems. All appears to be operating within expected timeframes.
Sep 01, 2026 - 13:58 AEST
Investigating - We've observed further delays affecting report delivery and the customer journey. Our team is investigating as a priority.
Sep 01, 2026 - 12:22 AEST
Monitoring - Our team has seen the delays reduce and we are monitoring our systems. All appears to be operating within expected timeframes.
Sep 01, 2026 - 11:14 AEST
Investigating - We are investigating the report of issues with the Credit Sense customer journey and report delivery being delayed.
Sep 01, 2026 - 10:45 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.99 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.98 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.99 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) Operational
PDF extraction Operational
Communications providers Operational
Email Operational
SMS Operational
Australian aggregated services Operational
Financial services Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services Operational
New Zealand aggregated services Operational
Financial services Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Aggregation service maintenance Sep 4, 2026 22:00 - Sep 5, 2026 02:00 AEST

Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Posted on Aug 31, 2026 - 09:10 AEST
Sep 1, 2026

Unresolved incident: Credit Sense customer journey and report delivery delays.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Aug 25, 10:35 AEST
Aug 28, 2026
Bendigo issue
Resolved - This incident has been resolved.
Aug 28, 00:23 AEST
Identified - We are observing the following message when accessing Bendigo:

e-banking is unavailable
We are experiencing widespread disruption impacting Bendigo e-banking. ATMs and cards are working as normal. We are working to restore services and apologise for any inconvenience caused.

Source

Delivery of Bendigo documents should return to normal when the site becomes available again; we will monitor the site and will keep this notice updated with the latest information.
Aug 27, 20:10 AEST
Aug 27, 2026
Aug 26, 2026

No incidents reported.

Aug 25, 2026
Credit Sense and Lead Market maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 16:00 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of some Credit Sense and Lead Market infrastructure to ensure the ongoing security and robustness of the platform.

We don't expect any downtime for our services during the maintenance window; however, there may be minor delays affecting the Credit Sense and Lead Market customer journey, APIs and client dashboards intermittently throughout the maintenance window.

Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Aug 25, 09:43 AEST
Aug 24, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Canadian banks, for 4 hours.

We do not expect any downtime during this maintenance window.

However, we will monitor applications during this maintenance period, and if there are any issues, resolve any affected applications after maintenance is complete.
Aug 20, 09:32 AEST
Aug 23, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Aug 20, 09:33 AEST
Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Aug 18, 09:15 AEST
Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

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