Scotiabank issue
Identified - Our upstream service provider has identified the issue and is working on a fix. We will continue to keep the notice updated.
Jul 26, 2024 - 09:19 AEST
Investigating - We are investigating the report of issues with applications for Scotiabank. The issue presents as applications returning with 403, 508 and 802 errors.
Jul 24, 2024 - 08:43 AEST
MyState Bank issue
Update - Our upstream service provider has implemented a fix to support the recent changes MyState Bank has made to their Internet banking system. However, we are currently experiencing 419 errors on this site.

Please be assured that their engineers are actively working on a resolution to address these new variations. We will provide you with further updates as soon as we have more substantial information.
Jul 19, 2024 - 10:20 AEST
Identified - Our upstream service provider has identified that Mystate Bank has made extensive changes to its online Internet banking. Their engineers are working on a fix and there is no firm resolution time. We will keep this notice updated.
Jul 12, 2024 - 14:28 AEST
Update - We have identified that MyState Bank has made changes to improve the Internet banking experience for its customers. Our upstream service provider is investigating this further to identify the changes and will work on a resolution to resolve this issue.
Source
Jul 05, 2024 - 14:12 AEST
Investigating - We are investigating the report of issues with applications for MyState Bank. The issue presents as applications returning with 403 errors.
Jul 05, 2024 - 11:05 AEST
Simplii Financial issue
Identified - We are currently engaging with our upstream service provider, who is actively working on a resolution to the issue. In the meantime, we are observing intermittent success with Simplii Financial. We will share a more detailed update once we have substantial information to share.
Jul 08, 2024 - 14:36 AEST
Monitoring - We are observing some improvements with Simplii Financial and are monitoring the results. We will share an update as soon as we have more information.
Jul 01, 2024 - 13:00 AEST
Update - Our upstream service provider is still working on identifying a fix for the issue and a firm resolution time is not yet available. We are actively working with them and will share an update once there are further developments.
Jun 28, 2024 - 17:30 AEST
Update - We are currently seeing some success on this service. However we are still seeing applications failing with 412 errors. Our upstream provider is continuing to work on a solution and we're closely monitoring their progress and will provide further updates as soon as additional information becomes available. We appreciate your patience and understanding.
Jun 21, 2024 - 15:18 AEST
Identified - Our upstream service provider has identified the issue and is working on identifying a fix for the issue. We will continue to keep this notice updated.
Jun 18, 2024 - 16:44 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will keep this notice updated.
Jun 16, 2024 - 17:16 AEST
Investigating - We are investigating the report of issues with applications for Simplii Financial. The issue presents as applications returning with 412 and 525 errors.
Jun 16, 2024 - 09:13 AEST
CIBC issue
Identified - Thank you for your patience. We are currently engaging with our upstream service provider, who is actively working on a resolution to the issue. In the meantime, we are observing intermittent success with CIBC. We will share a more detailed update once we have substantial information to share.
Jul 08, 2024 - 14:35 AEST
Monitoring - We are observing success with CIBC and are monitoring the results. We will share an update as soon as we have more information.
Jul 01, 2024 - 12:47 AEST
Identified - Our upstream service provider is working on identifying a fix for the issue, and a firm resolution time is not yet available. We will continue to update this notice.
Jun 28, 2024 - 17:30 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We will keep this notice updated.
Jun 28, 2024 - 13:14 AEST
Investigating - We are investigating the report of issues with applications for CIBC. The issue presents as applications returning with 412 errors.
Jun 28, 2024 - 07:55 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
100.0 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
100.0 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Partial Outage
Financial services ? Partial Outage
Supporting document services Operational
Canadian aggregated services Partial Outage
Financial services ? Partial Outage
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
RAMS maintenance Jul 27, 2024 23:00 - Jul 28, 2024 02:00 AEST
RAMS has upcoming scheduled maintenance and have released the following advice:
Due to scheduled maintenance myRAMS will be unavailable from 27th July Saturday 11:00 PM to 02:00 AM Sunday 28th July 2024. We apologise for any inconvenience caused.
Posted on Jul 26, 2024 - 20:47 AEST
Aggregation service maintenance Jul 29, 2024 14:00-18:00 AEST
Our upstream aggregation service has upcoming scheduled maintenance on Monday, 29th July 2024 at 02:00PM - 06:00PM AEST.

There are no expected downtime during this maintenance window. We will monitor Canadian applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Posted on Jul 18, 2024 - 14:38 AEST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
Multiple AU and NZ services currently down due to a global cyber issue
Resolved - We have been monitoring the success across all services and are no longer observing an issue.

Crowdstrike has released the following statement:

Updated 2024-07-25 1954 UTC
Using a week-over-week comparison, greater than 97% of Windows sensors are online as of July 24 at 5pm PT, compared to before the content update.
Source
Jul 26, 10:49 AEST
Update - We can confirm that the recent issues affecting multiple banking services were due to the widely reported Cloudstrike issue. Cloudstrike has released the following statement:

CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not impacted. This was not a cyberattack.

The issue has been identified, isolated and a fix has been deployed.

CloudStrike Notice

We are seeing success across all services that were affected and will continue to monitor and update this notice as the situation resolves.
Jul 20, 11:01 AEST
Monitoring - We've observed reports of a global cyber outage affecting many Australian and New Zealand web services including banks.
Source

We'll continue to monitor the situation and provide updates as they become available.

Please monitor reported outages across Australian Down Detector AU and NZ banks Down Detector NZ for realtime updates.
Jul 19, 16:49 AEST
myGov issue
Resolved - We are marking this as resolved since we are continuing to observe success with myGov.
Jul 26, 10:37 AEST
Monitoring - Each July, we experience delays and an increased failure rate in obtaining certain myGov documents on behalf of customers. This is due to the increased organic ATO and Centrelink traffic as many more customers seek to access information to file their tax returns.

This year we've observed ATO has implemented digital queueing when they see high traffic volumes, and the digital queue waiting time can be in excess of 15 minutes. ATO presents this to users in the following message:
Hang tight! You're in the queue. To ensure the best experience when you gain access to our online services, we're currently managing the number of people who can login.

We've also observed that it's not uncommon for users to remain stuck in the ATO digital queue long after the progress indicator shows 100%.

We will continue to monitor myGov traffic and we'll post separate notices here if we observe any specific issues with myGov, ATO or Centrelink. This informative notice will remain live until our success rate returns to a normal level. Thanks for your ongoing patience.
Jul 1, 18:06 AEST
Update - Our engineers are continuing to resolve issues with ATO document extraction and we do not have a firm resolution time. We will share an update as soon as there are further developments.
Jun 28, 17:23 AEST
Identified - The issue has been identified and was due to an update to the MyGov Website. A fix has been implemented and we are seeing success for Centrelink and Medicare, however we are still having issues with ATO. Our engineers are continuing to work on resolving this issue and we will continue to keep this notice updated.
Jun 21, 16:26 AEST
Monitoring - Great news! A fix has been implemented and we are monitoring the results.
Jun 21, 16:20 AEST
Investigating - We are investigating an issue with the retrieval of myGov documents (ATO, Centrelink & Medicare). Credit Sense bank reports are unaffected. We’ll keep this notice updated.
Jun 21, 11:47 AEST
Jul 25, 2024

No incidents reported.

Jul 24, 2024
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Sunday, 21st July 2024 at 03:00PM - 07:00PM AEST.

There are expected to be a downtime of 4 hours during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Jul 18, 14:36 AEST
Jul 20, 2024
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Friday, 19th at 10:00PM - Saturday, 20th July 2024 at 02:00AM AEST.

There are expected to be a downtime of 4 hours during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Jul 18, 14:33 AEST
Jul 19, 2024

Unresolved incident: MyState Bank issue.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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