Unity Money issue
Update - Unfortunately, our upstream service provider does not have a firm resolution time for this issue.

We are continuing to work closely with our upstream service provider on this matter and will share updates as they come to hand.
May 15, 16:30 AEST
Identified - Recently, all Credit Union Baywide brands including NZCU Baywide, NZCU South, NZCU Central and Aotearoa CU have rebranded to "Unity Money".

This issue presents as applications returning with 403 & 1000 errors. Our upstream service provider is working on handling the site variations associated with the rebranding. We do not currently have an ETA and are working closely with our upstream service provider to resolve this issue and will post updates here as they happen.
Source.
May 6, 10:40 AEST
Investigating - We are investigating the report of issues with applications for Aotearoa Credit Union. The issue presents with applications returning with 403 and 1000 errors.
May 6, 09:44 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.99 % uptime
Today
Credit Sense API Operational
90 days ago
99.99 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.99 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.99 % uptime
Today
Credit Sense website Operational
90 days ago
99.99 % uptime
Today
Lead Market Operational
90 days ago
99.99 % uptime
Today
Lead Market API Operational
90 days ago
99.99 % uptime
Today
Lead Market client dashboard Operational
90 days ago
99.99 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.99 % uptime
Today
Lead Market website Operational
90 days ago
99.99 % uptime
Today
Upstream providers Operational
Aggregation ? Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services ? Operational
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Aggregation service maintenance May 20, 22:00 - May 21, 02:00 AEST
Our upstream aggregation service has upcoming scheduled maintenance.

There will be 4 hours of downtime and we will monitor applications from Australia and New Zealand during the maintenance period and resolve any affected applications after their maintenance is complete.
Posted on May 12, 11:46 AEST
Past Incidents
May 16, 2022
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
May 16, 20:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 19:30 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance.

There will be an hour of downtime and we will monitor applications from Australia and New Zealand during the maintenance period and resolve any affected applications after their maintenance is complete.
May 12, 11:44 AEST
ANZ AU issue
Resolved - We are continuing to observe success with ANZ AU. This incident has been resolved.
May 16, 11:03 AEST
Update - We are continuing to observe success with ANZ however, some 428 errors persist.
Customers are advised to log in to their internet banking separately and follow the prompts accordingly before re-attempting the application.
May 9, 16:54 AEST
Monitoring - This issue has been identified where ANZ is requesting their customers to accept their terms. Customers will see the below message when they log into their internet banking.

Safer, more secure banking
To help protect you from fraud and minimise security risks, we've introduced behavioural biometrics. This helps us capture information about how customers use ANZ Internet Banking (things like typing speed, pattern, scrolling or swiping activity).

We're working with a trusted security partner and the information we collect will only be used to further protect you and your money. This information will not be used for marketing.

By continuing, you agree that ANZ may disclose information to our trusted security partner without identifying you and that this will only be done to help protect you from fraud or security threats.

For more information about ANZ's approach to privacy, or to get in touch, visit ANZ privacy and website security.

We are continuing to observe success with ANZ however, some 428 errors persist. Customers are advised to log in to their internet banking separately and click continue before attempting to complete the Credit Sense application.
Apr 26, 09:18 AEST
Update - Our upstream service provider is still working on identifying the issue and a firm resolution time is not yet available. We are continuing to observe success with ANZ applications however, some 414 errors still persist.

We will update the notice as soon as more information becomes available.
Apr 25, 16:17 AEST
Investigating - We are investigating the report of issues with applications for ANZ AU. We are observing some success however, some applications are returning 414 errors.
Apr 25, 11:17 AEST
People's Choice maintenance
Completed - The scheduled maintenance has been completed.
May 16, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:32 AEST
Scheduled - People's Choice has upcoming scheduled maintenance and have released the following advice:

Important Information!

We’ll be making some updates to Internet Banking and our Mobile Banking App between 12:00am – 6:00am (ACST) on Sunday, 15 May 2022, so you won’t be able to access Internet Banking or our Mobile Banking App during this time.

Phone Banking, EFTPOS and ATMs will remain available.

Apologies for any inconvenience.
May 13, 16:30 AEST
May 15, 2022
Bank Australia maintenance
Completed - The scheduled maintenance has been completed.
May 15, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:30 AEST
Scheduled - Bank Australia has upcoming scheduled maintenance and have released the following advice:

Alert: Planned outage
Sunday 15 May 12:30am-6:30am AEST
During this time the following services will be offline:
- Internet banking
- App
- Phone banking
- Loan applications
Card transactions and ATM withdrawals will be unaffected during the maintenance window.

Source
May 13, 16:21 AEST
Bankwest maintenance
Completed - The scheduled maintenance has been completed.
May 15, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:01 AEST
Scheduled - Bankwest has upcoming scheduled maintenance and have released the following advice:

Planned maintenance
Fri 11:50pm to Sat 3:30am AWST - You'll be able to use the App but PIN/Touch ID Login and SMS Code may be unavailable.

Sat 10:00pm to Sun 4:00am AWST - The App and online banking will be unavailable.

We're sorry for any inconvenience.
May 13, 16:25 AEST
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
May 15, 01:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Outage

We have maintenance scheduled for this weekend. Online Banking Services will be unavailable between 14/05/2022 11:00pm - 15/05/2022 01:30am AEST. Please plan your banking around this time.
May 13, 16:33 AEST
May 14, 2022
CBA maintenance
Completed - The scheduled maintenance has been completed.
May 14, 08:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 02:00 AEST
Scheduled - CBA has upcoming scheduled maintenance and have released the following advice:

Heads up! We’re running scheduled maintenance on NetBank & CommBank app this weekend. We’ll be down from 2:00am to 8:00am AEST Saturday 14 May, with Cardless Cash unavailable from 1:20am to 8:00am AEST. Thanks for your patience.
May 13, 16:18 AEST
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Bendigo Bank issue
Resolved - Bendigo Bank have released the following advice:

Our e-banking service has been restored. If you were expecting a direct credit at 6.30pm tonight, please note this will be delayed until 9pm AEST. Phone banking is still impacted and our team continues to investigate. Thanks for your patience.
Source
May 11, 20:15 AEST
Monitoring - Bendigo Bank have released the following advice:

ALERT 5.30pm (AEDT): We're aware of issues impacting our e-banking. We're working to fix the issue and will update you here as soon as we can.

6.00pm (AEST): We are continuing to investigate issues impacting our e-banking and phone banking.
Source

The issue presents with applications returning with 401, 403 and 409 errors. We will monitor Bendigo Bank and we will keep this notice updated as it resolves.
May 11, 18:38 AEST
May 10, 2022

No incidents reported.

May 9, 2022
May 8, 2022
ANZ Internet Banking maintenance
Completed - The scheduled maintenance has been completed.
May 8, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:01 AEST
Scheduled - ANZ Internet Banking has upcoming scheduled maintenance and have released the following advice:

ANZ Internet Banking will be undergoing planned maintenance from 11:00PM AEST Saturday 7th May until approximately 07:00 AM AEST Sunday 8th May. During this period, Internet Banking features like Pay Anyone & Manage your PayIDs will not be available. We apologise for the inconvenience.
May 6, 14:18 AEST
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
May 8, 01:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:01 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

We have maintenance scheduled for this weekend. Online Banking Services will be unavailable between 07/05/2022 11:00pm - 08/05/2022 01:30am AEST. Please plan your banking around this time.
May 6, 14:07 AEST
May 7, 2022
Bendigo Bank issue
Resolved - We are continuing to observe success with Bendigo. This incident has been resolved.
May 7, 10:27 AEST
Monitoring - Thank you for your patience. We are observing success with Bendigo Bank, however, we continue to monitor the overall success rate.
May 6, 19:33 AEST
Investigating - We are investigating the report of issues with applications for Bendigo Bank. The issue presents as applications returning intermittently with 403 errors.
May 6, 14:22 AEST
May 6, 2022
TD Personal issue
Resolved - This is resolved. We are observing success with TD Personal and no longer observing 429 errors.
May 6, 09:47 AEST
Update - We are continuing to observe TD Personal applications returning with 429 errors due to the TD Personal site requesting their customers to update their internet banking password.

The customer will see the below message once they have logged into their internet banking:
If you've received your temporary password, use it to log in along with your Access Card number. You'll then be prompted to create a new Password
Apr 30, 07:53 AEST
Monitoring - Thank you for your patience.

Our upstream service provider has identified the issue and has implemented a fix for the 1005 errors. Currently, we are still observing applications returning with 429 errors. This 429 error is due to TD Personal requesting the customers to update their personal information. To overcome this, customers will need to log in to their internet banking directly and action the request before attempting to complete their Credit Sense application.

We will monitor TD Personal for the next 24 hours and will keep this notice updated.
Apr 30, 04:09 AEST
Investigating - We are investigating the report of issues with applications for TD Personal. The issue presents with applications returning 429 and 1005 errors. We will share an update as soon as more information becomes available.
Apr 30, 03:13 AEST
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage