Credit Sense Status

Jun 21, 2021

No incidents reported today.

Jun 20, 2021

Completed - The scheduled maintenance has been completed.
Jun 20, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 AEST

Scheduled - Beyond Bank has upcoming scheduled maintenance and have released the following advice:
Digital banking upgrades will occur between 2:30am and 7:30am on Sunday 20/6 (ACST). Internet & Mobile Banking will be unavailable, and card payments may be affected. Thanks for your patience during these important updates.
Source
Jun 18, 18:53 AEST

Bank Australia maintenance

Completed - The scheduled maintenance has been completed.
Jun 20, 07:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 01:30 AEST

Scheduled - Bank Australia has upcoming scheduled maintenance and have released the following advice:
This outage will affect internet banking, the app, telephone banking, loan applications and new customers wanting to sign up.
Source
Jun 18, 16:50 AEST

ANZ NZ maintenance

Completed - The scheduled maintenance has been completed.
Jun 20, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 AEST

Scheduled - ANZ NZ has upcoming scheduled maintenance and have released the following advice:
Kia ora. Just a heads up that ANZ Internet Banking, Phone Banking & goMoney will be unavailable 1am-5am Sunday 20 June due to scheduled maintenance. You'll still be able to access your cards & ATMs during this time!
Source
Jun 18, 16:57 AEST

Jun 19, 2021

ANZ maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:00 AEST

Scheduled - ANZ has upcoming scheduled maintenance and have released the following advice:
ANZ Internet Banking will be undergoing planned maintenance from 05:00AM Sat 19th June AEST, and ending approximately 08:00AM 19th June AEST. We apologise for any inconvenience caused. ANZ Phone Banking, the ANZ App and ANZ ATMs will remain available for use during this time.
Jun 18, 16:59 AEST

myRAMS maintenance

Completed - The scheduled maintenance has been completed.
Jun 19, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 AEST

Scheduled - myRAMS has upcoming scheduled maintenance and have released the following advice:
Due to a scheduled upgrade, myRAMS online and mobile banking will be unavailable on Friday 18 June from 10:00 PM to Saturday 01:00 AM(AEST). We apologize for any inconvenience caused.
Jun 18, 16:52 AEST

Jun 18, 2021

CBA issue

Resolved - This incident has been resolved.
Jun 18, 08:55 AEST

Identified - CBA have released the following advice:
UPDATE 12.45AM: You should now be able to log in to both Netbank and the CommBank app. We're sorry for the inconvenience. Thanks for your patience this evening. Please get in contact if you continue to have problems so that we can help with troubleshooting.
Source
Jun 18, 08:54 AEST

Update - CBA have released the following advice:
We understand that some of our customers are still having issues logging in to Netbank and the CommBank app. Please stick with us while we resolve this for you - thanks for your patience.
Source
Jun 17, 21:08 AEST

Update - We are no longer observing success with CBA and we have observed CBA customers commenting online regarding experiencing an issue to log into their internet banking. We will continue to monitor the service and keep this notice updated as we know more.
Jun 17, 19:51 AEST

Update - Currently, we are observing success with CBA and we will reprocess any applications affected by this incident. We will continue to monitor the service.
Jun 17, 18:50 AEST

Update - We have observed CBA customers commenting online about an inability to log into their internet banking. We will monitor the service and CBA for any updates or a return to success and update this notice as we know more.
Jun 17, 16:44 AEST

Monitoring - CBA have released the following advice:
UPDATE: 4.15PM We are starting to see services return to normal following a tech outage that had widespread impact across businesses. Thank you for your patience - we're sorry to cause any inconvenience to your afternoon.
Source
Jun 17, 16:25 AEST

Investigating - CBA have released the following advice:
We’re aware some of you are experiencing difficulties accessing our services and we’re urgently investigating. We apologise and thanks for your patience, we’ll provide an update soon
Source
Jun 17, 15:07 AEST

Monitoring - We are observing the following message when accessing CBA:
"Sorry, something's gone wrong
We're working hard to fix the problem, please check back soon."
We will monitor the site and will keep this notice updated as it resolves.
Jun 17, 14:38 AEST

Jun 17, 2021

St. George issue

Resolved - This incident has been resolved.
Jun 17, 19:02 AEST

Update - Currently, we are observing success with St. George and we have reprocessed applications that were affected by this incident. We will continue to monitor the service.
Jun 17, 16:50 AEST

Update - St. George has released the following advice:
We’re aware some of our customers have experienced problems accessing our services. We apologise for any inconvenience and appreciate your patience as we work through resolving the issue. We’ll continue to keep you updated here.
Source
Jun 17, 15:53 AEST

Monitoring - We are observing the following message when accessing St. George:
"This site can’t be reached"
We will monitor the site and will keep this notice updated as it resolves.
Jun 17, 14:56 AEST

BankSA issue

Resolved - This incident has been resolved.
Jun 17, 19:02 AEST

Monitoring - Currently, we are observing success with BankSA and we have reprocessed applications that were affected by this incident. We will continue to monitor the service.
Jun 17, 16:52 AEST

Investigating - BankSA have released the following advice:
We’re aware some of our customers have experienced problems accessing our services. We apologise for any inconvenience and appreciate your patience as we work through resolving the issue. We’ll continue to keep you updated here.]
Source
Jun 17, 15:57 AEST

Monitoring - We are observing the following message when accessing BankSA:
"This site can’t be reached"
We will monitor the site and will keep this notice updated as it resolves.
Jun 17, 15:06 AEST

ANZ issue

Resolved - This incident has been resolved.
Jun 17, 19:01 AEST

Update - Currently, we are observing success with ANZ and we have reprocessed applications that were affected by this incident. We will continue to monitor the service.
Jun 17, 16:53 AEST

Update - ANZ have released the following advice:
Heads-Up customers: Most ANZ services look to be up and running but we're continuing to monitor and investigate. We're really sorry for any inconvenience caused by the recent issues. We'll let you know of any further updates here. From the ANZ Social Media Team.
Source
Jun 17, 16:24 AEST

Update - Currently, we are observing success from ANZ and we will continue to monitor the service.
Jun 17, 15:36 AEST

Monitoring - We are observing the following message when accessing ANZ:
"This site can’t be reached"
We will monitor the site and will keep this notice updated as it resolves.
Jun 17, 14:42 AEST

Westpac NZ issue

Resolved - This incident has been resolved.
Jun 17, 18:59 AEST

Update - Currently, we are observing success with Westpac NZ and we have reprocessed applications that were affected by this incident. We will continue to monitor the service.
Jun 17, 16:57 AEST

Update - Westpac NZ have released the following advice:
Some customers are currently having difficulty accessing Westpac One online banking. Our Tech teams are working to fix the issue. We apologise for the inconvenience.
Source
Jun 17, 15:20 AEST

Monitoring - We are observing the following message when accessing Westpac:
"This site can’t be reached"
We will monitor the site and will keep this notice updated as it resolves.
Jun 17, 15:02 AEST

ASB Bank issue

Resolved - This incident has been resolved.
Jun 17, 18:59 AEST

Update - Currently, we are observing success with ASB and we have reprocessed applications that were affected by this incident. We will continue to monitor the service.
Jun 17, 17:02 AEST

Update - ASB Bank have released the following advice:
All of our services are now operating as normal and we will continue to monitor this overnight. We apologise for the inconvenience and thank you for your patience.
Source
Jun 17, 15:23 AEST

Monitoring - ASB Bank has released the following advice:
Our apologies, FastNet Classic and ASB Moblie are temporarily unavailable. Our tech team are working on this urgently and we’ll keep you updated. Thanks for your patience, and we apologise for any inconvenience
Source
Jun 17, 15:10 AEST

Westpac issue

Resolved - This incident has been resolved.
Jun 17, 18:58 AEST

Update - Currently, we are observing success with Westpac AU and we will reprocess any applications affected by this incident. We will continue to monitor the service.
Jun 17, 16:59 AEST

Update - Westpac have released the following advice:
We’re aware some of our customers have experienced problems accessing our services. We apologise for any inconvenience and appreciate your patience as we work through resolving the issue. We’ll continue to keep you updated here.
Source
Jun 17, 16:01 AEST

Monitoring - We are observing the following message when accessing Westpac:
"This site can’t be reached"
We will monitor the site and will keep this notice updated as it resolves.
Jun 17, 14:42 AEST

Jun 16, 2021

Kiwibank maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 03:31 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:30 AEST

Scheduled - Kiwibank has upcoming scheduled maintenance and have released the following advice:
Kia ora koutou. We're undertaking scheduled maintenance overnight. Our Internet Banking and Mobile App will be unavailable for a short period of time between 4:30am and 5:30am (Wednesday 16th June). Cards and ATM’s can still be used during this time. Thanks for your patience.
Source
Jun 15, 15:09 AEST

Jun 15, 2021

Aggregation service issue

Resolved - This incident has been resolved.
Jun 15, 16:36 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 15:07 AEST

Identified - An intermittent issue with our aggregation service has been identified and our engineers are working to implement a fix. The issue presents as an occasional failure retrieving supporting documents (myGov/WINZ, PDF bank statements, 90-day transaction histories). Credit Sense reports remain unaffected. If a customer encounters the error during the myGov/WINZ part of the customer journey, retrying their credentials should see success.
Jun 15, 13:41 AEST

Afterpay issue

Resolved - This incident has been resolved.
Jun 15, 11:39 AEST

Update - We are continuously working with our upstream service provider to fix this issue and will provide updates as they become available.
Jun 15, 09:31 AEST

Update - We're still engaging with our upstream service provider and their engineers are still working on a fix. We will keep this notice updated.
Jun 14, 16:53 AEST

Update - Our upstream service provider is continuing to work on resolving this issue. Currently, there is no ETA on a fix for this issue, however, please rest assured we are working with our upstream service provider to get this resolved as a priority.
Jun 14, 13:58 AEST

Update - We are continuing to engage with our upstream service provider and their engineers are still working to identify a fix for the issue. We will continue to keep this notice updated.
Jun 14, 09:14 AEST

Update - Our upstream service provider is still working on a fix for the issue and we will keep this notice updated.
Jun 11, 17:04 AEST

Identified - The issue has been identified and our upstream service provider is working on a fix for the issue. We will keep this notice updated.
Jun 11, 14:21 AEST

Investigating - We are investigating the report of issues with applications for Afterpay. This issue presents as applications returning with a 403 error.
Jun 11, 13:10 AEST

Jun 14, 2021

ASB Fastnet Business issue

Resolved - This incident has been resolved.
Jun 14, 09:17 AEST

Update - We're continuing to engage with our upstream service provider and their engineers are making progress on a fix. We will keep this notice updated.
Jun 11, 16:24 AEST

Update - Our upstream service provider is still working on a fix for the issue and we will keep this notice updated with our progress.
Jun 11, 12:08 AEST

Update - We are continuously working with our upstream service provider to fix this issue and will provide updates as they become available.
Jun 11, 09:12 AEST

Update - Our upstream service provider is continuing to work on this issue and we will continue to update this notice.
Jun 10, 16:00 AEST

Update - We're still engaging with our upstream service provider and their engineers are still working on a fix. We will keep this notice updated.
Jun 10, 11:55 AEST

Update - Our upstream service provider is still working on a fix for the issue and we will continue to keep this notice updated as more information becomes available.
Jun 10, 09:06 AEST

Identified - The issue has been identified and our upstream service provider is working on a fix for the issue. We will keep this notice updated.
Jun 9, 18:27 AEST

Update - We are continuing to engage with our upstream service provider and their engineers are still working to identify the issue. We will continue to keep this notice updated.
Jun 9, 16:24 AEST

Update - Our upstream service provider is still working on identifying the issue and we will keep this notice updated.
Jun 9, 14:09 AEST

Investigating - We are investigating the report of issues with applications for ASB Fastnet Business. The issue presents as applications returning with a 403 error.
Jun 9, 13:05 AEST

Westpac One maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:00 AEST

Scheduled - Westpac One has upcoming scheduled maintenance and have released the following advice:
Due to scheduled maintenance, Westpac One online banking may be unavailable for periods between 1am to 4am on Monday 14 June 2021.
Jun 11, 15:43 AEST

Jun 13, 2021

MyMSD maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 14:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 04:00 AEST

Scheduled - MyMSD has upcoming scheduled maintenance and have released the following advice:
We're upgrading MyMSD on Sun 13 June from 6am-4pm. There may be times when you can't log in.
Jun 11, 15:47 AEST

ANZ NZ maintenance

Completed - The scheduled maintenance has been completed.
Jun 13, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 23:00 AEST

Scheduled - ANZ NZ has upcoming scheduled maintenance and have released the following advice:
ANZ Internet Banking, Phone Banking & goMoney will be unavailable 1am - 5am on Sunday 13th June due to scheduled maintenance. You will still be able to use your cards/ATMs during this time.
Source
Jun 11, 15:45 AEST

Jun 12, 2021

ANZ maintenance

Completed - The scheduled maintenance has been completed.
Jun 12, 05:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 23:01 AEST

Scheduled - ANZ has upcoming scheduled maintenance and have released the following advice:
ANZ Internet Banking will be undergoing planned maintenance from 11:00PM Friday 11th June AEST, and ending approximately 05:00AM 12th June AEST. We apologise for any inconvenience caused. ANZ Phone Banking, the ANZ App and ANZ ATMs will be available for use during this time.
Jun 11, 15:42 AEST

Suncorp maintenance

Completed - The scheduled maintenance has been completed.
Jun 12, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 AEST

Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:
We have planned maintenance this weekend. Internet and mobile banking will be unavailable on Saturday 12 June from 1:00am until 4:00am AEST.
Jun 11, 15:44 AEST

Jun 11, 2021

SMS service maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 AEST

Scheduled - Our upstream SMS service has upcoming scheduled maintenance and during this period there is no expected downtime.
Jun 2, 14:50 AEST

Jun 10, 2021

Jun 9, 2021

Credit Sense report delays

Resolved - This incident has been resolved. We have reprocessed any affected applications.
Jun 9, 12:20 AEST

Investigating - We’re aware of delays in the generation and delivery of some Credit Sense reports. Our team is investigating and we’ll keep this notice updated.
Jun 9, 11:21 AEST

Jun 8, 2021

Kiwibank issue

Resolved - Kiwibank has released the following advice:
Internet Banking and our App are both back up and running. Thanks everyone for your patience today while our teams worked to fix this.
Source
Jun 8, 16:31 AEST

Update - Kiwibank have released the following advice:
After a few hours of smooth sailing we're aware that some customers are having issues logging into our app and Internet Banking. Our team is looking into it and we hope to resolve this soon. Thanks everyone for your patience today.
Source
Jun 8, 14:21 AEST

Update - Currently, we are observing applications returning with 412 errors. This is related to Kiwibank experiencing an issue with their app and Internet Banking. We will continue to monitor the service and keep this notice updated as more information becomes available.
Jun 8, 12:30 AEST

Monitoring - We are observing successes with Kiwibank. We will continue to monitor the service and keep this notice updated.
Jun 8, 11:44 AEST

Investigating - Kiwibank have released the following advice:
Kia ora koutou. We're aware of an issue with our app and Internet Banking at the moment and our team is working to resolve this as soon as possible. We apologise for the inconvenience and thanks for your patience while we get it sorted.
Source
Jun 8, 10:37 AEST

Intermitted 401 errors across multiple services issue

Resolved - This incident has been resolved.
Jun 8, 13:33 AEST

Update - Our upstream service provider is still working on identifying the issue. Currently, we are observing some applications returning successfully however, we are still experiencing 401 errors. We will continue to keep this notice updated.
Jun 8, 12:42 AEST

Investigating - We are investigating the report of issues with applications for multiple services. The issue presents as applications returning with 401 errors.
Jun 8, 11:26 AEST

Jun 7, 2021

ANZ supporting documentation service issue

Resolved - This incident has been resolved.
Jun 7, 17:05 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 14:35 AEST

Investigating - We’re investigating an issue with the retrieval of ANZ supporting docs. The issue presents as a failure to retrieve ANZ supporting docs in the client dashboard; however, Credit Sense reports remain unaffected.
Jun 7, 13:58 AEST

myGov issue

Resolved - This incident has been resolved.
Jun 7, 14:34 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 12:10 AEST

Update - We are currently observing successes with myGov and our team is still working on a fix for the issue. We'll continue to keep this notice updated.
Jun 7, 11:35 AEST

Identified - An issue with the retrieval of ATO, Centrelink & Medicare documents has been identified and we’re working on a fix. This is related to myGov website maintenance performed over the weekend. The issue presents as errors retrieving myGov documents. Credit Sense bank reports are unaffected. We’ll keep this notice updated.
Jun 7, 09:49 AEST

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