BNZ issue
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 06, 2026 - 08:48 AEST
Identified - BNZ has recently implemented additional third party AI security. This is currently blocking the majority of BNZ applications from completing.

We are currently working on multiple avenues to resolve this, however, we don't have an ETA at this time.

We understand how this impacts on your business and are exploring all measures to resolve this issue.

Please be aware, our Document Upload service is still available to enable BNZ applications.

Please reach out to your account manager if you have any questions.
Feb 27, 2026 - 18:12 AEST
Investigating - We are investigating the report of issues with applications for BNZ. The issue presents as applications returning with 508 errors.
Feb 26, 2026 - 10:57 AEST
Credit Sense and Lead Market Customer Journey issue
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 05, 2026 - 17:11 AEST
Identified - Our engineers have identified a problem and are working on a fix. The issue presents as intermittent errors and slow performance on the Credit Sense and Lead Market customer journeys.
Mar 05, 2026 - 16:12 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.99 % uptime
Today
Credit Sense API Operational
90 days ago
99.99 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.99 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.99 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
99.99 % uptime
Today
Lead Market API Operational
90 days ago
99.99 % uptime
Today
Lead Market client dashboard Operational
90 days ago
99.99 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.99 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) Operational
PDF extraction Operational
Communications providers Operational
Email Operational
SMS Operational
Australian aggregated services Operational
Financial services Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services Operational
New Zealand aggregated services Operational
Financial services Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 8, 2026
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 23:00 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Scheduled Maintenance

Internet Banking will be unavailable from 11:00pm on Saturday 7 March to 4:00am on Sunday 8 March AEST. Please plan your banking around this time.
Mar 6, 16:31 AEST
Bendigo maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 00:00 AEST
Scheduled - Bendigo has upcoming scheduled maintenance and have released the following advice:

Upcoming Outage
e-banking will be unavailable from Sunday 8 March 2026, 1:00am until 3:30am (AEDT). We apologise for any inconvenience.
Mar 6, 16:30 AEST
Mar 7, 2026
Mar 6, 2026
Westpac maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 23:00 AEST
Scheduled - Westpac has upcoming scheduled maintenance and have released the following advice:

Upgrade happening Sunday 12:00am to 12:30am, Sydney time. Westpac Online will be unavailable. Please plan to make any essential transfers beforehand.
Mar 6, 16:33 AEST
Credit Sense application issue
Resolved - Our team have identified an outage affecting applications on Credit Sense and Lead Market between 13:21-14:21 today. This outage resulted in some customers getting stuck in the user journey for extended periods or unexpected error messages. This outage has been resolved and full functionality has been restored.
Mar 6, 13:21 AEST
Mar 5, 2026
Credit Sense and Lead Market issue
Resolved - This incident has been resolved.
Mar 5, 13:45 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 12:11 AEST
Update - Our team is still working on a fix. The Credit Sense and Lead Market customer journeys are fully functional however there are still some performance issues resulting in slow behaviour at certain points for users.
Mar 5, 11:32 AEST
Identified - Our engineers have identified a problem and are working on a fix. The issue presents as intermittent errors and slow performance on the Credit Sense and Lead Market customer journeys.
Full access to the Lead Market client dashboard has been restored.
Mar 5, 09:41 AEST
Investigating - We are investigating the report of issues with the Credit Sense CUSTOMER JOURNEY and Lead Market CLIENT DASHBOARD and CUSTOMER JOURNEY.
Mar 5, 09:21 AEST
Mar 4, 2026
Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 18:18 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 16:18 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of our database infrastructure to ensure the ongoing security and robustness of the platform.
We don't expect any downtime for our services during the maintenance window; however, there may be minor delays intermittently throughout the maintenance window.
Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Mar 4, 16:17 AEST
Mar 3, 2026
Infrastructure maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 17:00 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of our database infrastructure to ensure the ongoing security and robustness of the platform.
We don't expect any downtime for our services during the maintenance window; however, there may be minor delays intermittently throughout the maintenance window.
Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Mar 3, 16:58 AEST
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Mar 3, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 18:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Mar 2, 14:35 AEST
Scheduled - Our aggregation services have upcoming scheduled maintenance for a duration of 8 hours.

We will monitor applications during their maintenance period and resolve any affected applications after their maintenance is complete.
Mar 2, 10:42 AEST
Mar 2, 2026
Mar 1, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Mar 1, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Feb 26, 09:34 AEST
Feb 28, 2026
CBA maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 05:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 01:45 AEST
Scheduled - CBA has scheduled maintenance and have released the following advice:

We’re making some updates on Saturday between 1:30am - 5:30am AEDT and Sunday 3:00am - 6:00am AEDT. You can still check your balance and transactions in the CommBank app.
Feb 28, 01:44 AEST
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Feb 25, 09:13 AEST
Feb 27, 2026
Feb 26, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Feb 24, 07:47 AEST
Planned maintenance.
Completed - The scheduled maintenance has been completed.
Feb 26, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 16:00 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of some of our database infrastructure to ensure the ongoing security and robustness of the platform.

We don't expect any downtime for our services during the maintenance window; however, there may be minor delays affecting the Credit Sense and Lead Market intermittently throughout the maintenance window.
Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Feb 26, 15:31 AEST
Great Southern Bank issue
Resolved - This incident has been resolved.
Feb 26, 10:51 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 20:43 AEST
Update - We are currently seeing increased success on this service. We are seeing some account data not returning with applications and have escalated this to ensure this is resolved as soon as possible.

We thank you for your patience as we work to resolve this issue.
Feb 25, 09:11 AEST
Identified - An issue with applications for Great Southern Bank has been identified and our upstream aggregation service is working on a fix. The issue presents as 403 and 412 errors.
Feb 24, 09:55 AEST
Feb 25, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 21:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 18:30 AEST
Scheduled - Our internal aggregation service has upcoming scheduled maintenance for a duration of 3 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Feb 24, 10:03 AEST
Greater Bank issue
Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team.
Feb 25, 20:44 AEST
Identified - We are observing the following message when accessing Greater Bank:

Outage alert
We are aware of an issue impacting app and online banking, which we’re working to resolve ASAP.

Delivery of Greater Bank applications should return to normal when the site becomes available again; we will monitor the site and will keep this notice updated with the latest information.
Feb 25, 18:52 AEST
Feb 24, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 22:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Feb 23, 15:08 AEST
Scheduled - Our aggregation services have upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Feb 19, 11:18 AEST
Feb 23, 2026
Credit Sense Report issue
Resolved - This incident has been resolved.
Feb 23, 15:26 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 15:06 AEST
Identified - An issue with the Credit Sense Reports has been identified and our engineers are working on a fix. The issue presents as users getting a 524 error (Timeout) when opening a V1 report.
Feb 23, 14:57 AEST
Feb 22, 2026
Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 16:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Feb 19, 09:50 AEST
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