Credit Sense customer journey issue
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 05, 2026 - 16:19 AEST
Update - We are continuing to investigate this issue.
Aug 05, 2026 - 16:01 AEST
Investigating - We are investigating the report of issues with Credit Sense V3 customer journey. Users are not progressing past credential submission. We'll provide another update ASAP.
Aug 05, 2026 - 16:01 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.99 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.98 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.99 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
99.99 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.99 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) Operational
PDF extraction Operational
Communications providers Operational
Email Operational
SMS Operational
Australian aggregated services Operational
Financial services Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services Operational
New Zealand aggregated services Operational
Financial services Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Aggregation service maintenance Aug 9, 2026 15:00-19:00 AEST

Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Posted on Aug 04, 2026 - 12:02 AEST

Aggregation service maintenance Aug 10, 2026 15:00-19:00 AEST

Our upstream aggregation service has upcoming scheduled maintenance on Canadian banks, for 4 hours.

We do not expect any downtime during this maintenance window.

However, we will monitor applications during this maintenance period, and if there are any issues, resolve any affected applications after maintenance is complete.
Posted on Aug 04, 2026 - 12:03 AEST

Aug 8, 2026

Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Australian and New Zealand banks, for 4 hours.

We do not expect any downtime during this maintenance window.

However, we will monitor applications during this maintenance period, and if there are any issues, resolve any affected applications after maintenance is complete.
Jul 29, 11:07 AEST

Aug 7, 2026

Aug 6, 2026

Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Canadian banks for 4 hours.

We do not expect any downtime during this maintenance window.

However, we will monitor applications during this maintenance period, and if there are any issues, resolve any affected applications after maintenance is complete.
Jul 30, 08:05 AEST

Aug 5, 2026

Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 22:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Jul 30, 08:03 AEST

Aug 4, 2026

Credit Sense and Lead Market maintenance
Completed - The scheduled maintenance has been completed.
Aug 4, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 16:00 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of some Credit Sense and Lead Market infrastructure to ensure the ongoing security and robustness of the platform.

We don't expect any downtime for our services during the maintenance window; however, there may be minor delays affecting the Credit Sense and Lead Market customer journey, APIs and client dashboards intermittently throughout the maintenance window.

Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Aug 4, 12:06 AEST

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Intermittent connectivity issues
Resolved - The issue has been resolved.
Jul 29, 13:56 AEST
Identified - Due to an infrastructure update, you may be experiencing difficulty connecting with us. We are aware of the issue and expect to resolve all connectivity issues within the next 10 minutes. We apologise for any inconvenience you may experience.
Jul 29, 13:54 AEST
Credit Sense and Lead Market maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:30 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of some Credit Sense and Lead Market database infrastructure to ensure the ongoing security and robustness of the platform.

We don't expect any downtime for our services during the maintenance window; however, there may be minor delays affecting the Credit Sense and Lead Market customer journey, APIs and client dashboards intermittently throughout the maintenance window.

Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Jul 28, 12:51 AEST

Jul 28, 2026

Credit Sense and Lead Market maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:00 AEST
Scheduled - We are performing regular maintenance to upgrade the versions of some Credit Sense and Lead Market database infrastructure to ensure the ongoing security and robustness of the platform.

We don't expect any downtime for our services during the maintenance window; however, there may be minor delays affecting the Credit Sense and Lead Market customer journey, APIs and client dashboards intermittently throughout the maintenance window.

Our team will be actively monitoring our systems during the maintenance window and we'll provide updates as necessary.
Jul 28, 12:50 AEST

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on all locations, for 6 hours.

We do not expect any downtime during this maintenance window.

However, we will monitor applications during this maintenance period, and if there are any issues, resolve any affected applications after maintenance is complete.
Jul 10, 16:27 AEST

Jul 25, 2026

No incidents reported.

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