All Systems Operational
Credit Sense Operational
90 days ago
100.0 % uptime
Today
Credit Sense API Operational
90 days ago
100.0 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
100.0 % uptime
Today
Credit Sense customer journey Operational
90 days ago
100.0 % uptime
Today
Credit Sense website Operational
90 days ago
100.0 % uptime
Today
Lead Market Operational
90 days ago
100.0 % uptime
Today
Lead Market API Operational
90 days ago
100.0 % uptime
Today
Lead Market client dashboard Operational
90 days ago
100.0 % uptime
Today
Lead Market customer journey Operational
90 days ago
100.0 % uptime
Today
Lead Market website Operational
90 days ago
100.0 % uptime
Today
Data sources Operational
Digital Data Capture (DDC) ? Operational
PDF extraction ? Operational
Communications providers Operational
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Operational
Financial services ? Operational
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Aggregation service maintenance May 27, 2024 15:00-19:00 AEST
Our upstream aggregation service has upcoming scheduled maintenance on Monday, 27th at 03:00PM to 07:00PM AEST.

There is no expected downtime during this maintenance window. We will monitor Canadian applications during their maintenance period and resolve any affected applications after their maintenance is complete.

Posted on May 22, 2024 - 09:21 AEST
Past Incidents
May 26, 2024
Completed - The scheduled maintenance has been completed.
May 26, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 AEST
Scheduled - Bendigo has upcoming scheduled maintenance and have released the following advice:

Upcoming Outage

e-banking will be unavailable from 12:00am until 5:00am on 26 May AEST. We apologise for any inconvenience.

May 24, 15:51 AEST
Completed - The scheduled maintenance has been completed.
May 26, 04:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Scheduled maintenance impacting Internet and Mobile Banking

Internet and Mobile Banking will be unavailable on Saturday, 25 May between 12:00am to 2:30am and Sunday, 26 May between 12:00am to 04:30am AEST.

May 24, 15:55 AEST
Completed - The scheduled maintenance has been completed.
May 26, 02:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:15 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Scheduled Maintenance

We have scheduled maintenance planned for this weekend. On Sunday 26 May, Internet Banking will be unavailable from 12.15am to 2.15am.

May 24, 15:57 AEST
May 25, 2024
Completed - The scheduled maintenance has been completed.
May 25, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:00 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Scheduled maintenance impacting Internet and Mobile Banking

Internet and Mobile Banking will be unavailable on Saturday, 25 May between 12:00am to 2:30am and Sunday, 26 May between 12:00am to 04:30am AEST.

May 24, 15:53 AEST
Completed - The scheduled maintenance has been completed.
May 25, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Friday, 22nd at 10:00PM - Saturday, 23rd May at 01:00AM AEST.

There is an expected downtime of 3 hours during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.

May 22, 09:14 AEST
May 24, 2024
May 23, 2024

No incidents reported.

May 22, 2024
Resolved - We have implemented a fix and are observing success with Greater Bank. This incident has been resolved.
May 22, 19:40 AEST
Update - We identified Greater Bank has recently made changes to its Internet Banking. Our upstream service provider is still investigating this further and a firm resolution time is not yet available. We will keep this notice updated.
May 22, 12:17 AEST
Investigating - We are investigating the report of issues with applications for Greater Bank. The issue presents as applications returning with 403 errors.
May 22, 08:33 AEST
Resolved - We are continuing to observe success with ANZ. This incident has been resolved.
May 22, 08:26 AEST
Update - Great news! We are observing success with ANZ and have reprocessed all affected applications. We will continue to monitor the site for the next 12-24 hours and monitor ANZ for further updates.
May 21, 16:51 AEST
Update - ANZ have identified an issue and have released the following advice:
We’re currently investigating a technology issue relating to a third-party vendor. This has affected customers accessing some systems including the ANZ App, Internet Banking and ANZ Transactive Global.

Access to the ANZ App and ANZ Transactive Global began to come back online from 2:45pm. We continue our work to resolve this as soon as possible and apologise for the inconvenience.

The ANZ Plus app, Phone Banking, ATMs and EFTPOS facilities continue to be available during this time.

Source

May 21, 16:29 AEST
Monitoring - ANZ is investigating an issue and have released the following advice:
We’re currently investigating an issue affecting some customers accessing the ANZ App and Internet Banking. We’re working to resolve this as soon as possible and apologise for the inconvenience.

The ANZ Plus app, Phone Banking, ATMs and EFTPOS facilities continue to be available during this time. – ANZ Social Media Team.

Source

We will monitor ANZ and keep this notice updated with the latest information.

May 21, 13:22 AEST
May 21, 2024
May 20, 2024
Resolved - We are continuing to observe success in the retrieval of myGov documents. This incident has been resolved.
May 20, 16:27 AEST
Monitoring - Great news! A fix has been implemented and we are monitoring the results.
May 20, 13:55 AEST
Identified - Thank you for your patience. The issue has been identified and our engineers are working on a resolution. We will share an update once we have more information.
May 20, 11:49 AEST
Update - Our engineers are still working on identifying the issue, and a firm resolution time is not yet available. We will continue to keep this notice updated.
May 16, 13:53 AEST
Investigating - We are investigating an issue with the retrieval of myGov documents (ATO, Centrelink & Medicare). Credit Sense bank reports are unaffected. We’ll keep this notice updated.
May 15, 13:59 AEST
May 19, 2024
Completed - The scheduled maintenance has been completed.
May 19, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 15:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance on Sunday, 19th at 3:00PM - 7:00PM AEST.

There are expected to be downtime of 4 hours during this maintenance window where some applications with Canadian banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.

May 15, 09:29 AEST
May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
May 15, 2024
May 14, 2024

No incidents reported.

May 13, 2024
Resolved - This incident has been resolved.
May 13, 13:38 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 08:41 AEST
Investigating - We are investigating the report of issues with our SMS service.
May 10, 14:31 AEST
Resolved - Great news! We are continuing to observe success with BMO. This incident has been resolved.
May 13, 08:40 AEST
Monitoring - Our upstream service provider has identified the issue and implemented a fix. We are monitoring the results and will keep this notice updated.
May 11, 21:28 AEST
Identified - This issue has been identified, and our upstream service provider is working on finding a resolution. We're closely monitoring their progress and will provide further updates as soon as additional information becomes available. The issue now presents as applications returning 413 and 403 errors. We appreciate your patience and understanding.
May 11, 09:49 AEST
Investigating - We are investigating the report of issues with applications for BMO. The issue presents as applications returning 413 errors.
May 10, 22:34 AEST
May 12, 2024

No incidents reported.