Credit Sense Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Credit Sense Operational

90 days ago

99.96 % uptime

Today

Credit Sense API Operational

90 days ago

99.94 % uptime

Today

Credit Sense client dashboard Operational

90 days ago

99.94 % uptime

Today

Credit Sense customer journey Operational

90 days ago

99.97 % uptime

Today

Credit Sense website Operational

90 days ago

100.0 % uptime

Today

Lead Market Operational

90 days ago

99.96 % uptime

Today

Lead Market API Operational

90 days ago

99.94 % uptime

Today

Lead Market client dashboard Operational

90 days ago

99.94 % uptime

Today

Lead Market customer journey Operational

90 days ago

99.97 % uptime

Today

Lead Market website Operational

90 days ago

100.0 % uptime

Today

Data sources Operational

Digital Data Capture (DDC) Operational

PDF extraction Operational

Communications providers Operational

Email Operational

SMS Operational

Australian aggregated services Operational

Financial services Operational

Supporting document services Operational

Canadian aggregated services Operational

Financial services Operational

New Zealand aggregated services Operational

Financial services Operational

Supporting document services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 11, 2022

No incidents reported today.

Aug 10, 2022

SMS service maintenance

Completed - The scheduled maintenance has been completed.
Aug 10, 18:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 15:00 AEST

Scheduled - Our SMS service provider has upcoming scheduled maintenance for the Canadian platform.
During the maintenance window there may be intermittent delays for sent SMS messages.
Aug 9, 11:17 AEST

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

Westpac experiencing unscheduled outage

Resolved - Great news! Westpac has resolved their unscheduled outage of internet banking.
Aug 7, 09:54 AEST

Monitoring - Westpac is experiencing an unscheduled outage, the following message is observed when attempting to login:

Westpac Online Banking is currently unavailable.
We will restore normal service as soon as possible. We apologise for any inconvenience caused.

Due to this outage, all Westpac applications are returning 412 errors. We will continue to monitor the bank and provide an update when the outage is resolved.
Aug 7, 01:55 AEST

Greater Bank maintenance

Completed - The scheduled maintenance has been completed.
Aug 7, 06:02 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 02:00 AEST

Scheduled - Greater Bank has upcoming scheduled maintenance and have released the following advice:
Scheduled Maintenance: EFTPOS, ATMs and Card Management through Online Banking and our Mobile App will be unavailable between 2am – 6am AEST on Sunday 7 August. Apologies for any inconvenience this may cause - we appreciate your patience!
Source
Aug 5, 14:43 AEST

myRams maintenance

Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 22:00 AEST

Scheduled - myRams has upcoming scheduled maintenance and have released the following advice:
System maintenance: Sat 6 Aug - myRAMS unavailable from 10pm-midnight.
Source
Aug 5, 14:45 AEST

Aug 6, 2022

Credit Sense & Lead Market maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 20:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 AEST

Scheduled - We are performing maintenance to upgrade infrastructure and ensure the ongoing security and robustness of our platform. There may be minor delays affecting Credit Sense and Lead Market intermittently throughout the maintenance window. Our team will actively monitor our systems throughout the maintenance window to provide updates if necessary.
Aug 6, 16:43 AEST

CBA maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 02:00 AEST

Scheduled - CBA has upcoming scheduled maintenance and have released the following advice:
Heads up! We’re running scheduled maintenance on NetBank & CommBank app this weekend. We’ll be down from 2:00am to 8:00am AEST Saturday 6 August, with Cardless Cash unavailable from 1:20am to 8:00am AEST. Thanks for your patience.
Source
Aug 5, 14:46 AEST

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

Lead Market & Credit Sense issue

Resolved - This incident has been resolved. Full Credit Sense and Lead Market API, client dashboard, and customer journey functionality has now been restored.
Aug 3, 17:52 AEST

Update - A fix has been implemented and we are closely monitoring the results. At this time, all services are checked and operational. We'll update this notice again by 18:00 AEST.
Aug 3, 17:04 AEST

Monitoring - We're seeing some delays for Credit Sense applications and Lead Market sales, but our team is closely monitoring our services and managing delays. We'll provide another update by 17:30 AEST.
Aug 3, 16:53 AEST

Update - Our team have implemented additional mitigations and we're seeing our services are coming back online. We still have additional checks to perform to confirm full operational capability. More updates to follow.
Aug 3, 16:43 AEST

Update - We are continuing to work on a fix for this issue.
Aug 3, 16:16 AEST

Identified - We have identified an issue and implemented mitigations. We're continuing to monitor the issue and we will provide further updates as they become available.
Aug 3, 15:41 AEST

Investigating - We are experiencing intermittent delays and errors on some Credit Sense applications that is also impacting the Lead Market sale process. We are investigating further and we will keep this notice updated.
Aug 3, 14:56 AEST

Lead Market & Credit Sense issue

Resolved - We observe continued success. This incident is resolved.
Aug 3, 14:01 AEST

Monitoring - A fix has been implemented and we are observing success. To ensure this is maintained, we will continue to monitor this service over the following hours.
Aug 3, 11:32 AEST

Identified - We have identified an issue and implemented mitigations. We're continuing to monitor the issue and we will provide further updates as they become available.
Aug 3, 10:47 AEST

Investigating - We are experiencing intermittent delays and errors on some Credit Sense applications that is also impacting the Lead Market sale process. We are investigating further and we will keep this notice updated.
Aug 3, 10:29 AEST

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

Credit Sense & Lead Market maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 14:15 AEST

Scheduled - We are performing maintenance to upgrade infrastructure and ensure the ongoing security and robustness of our platform. There may be minor delays affecting Credit Sense and Lead Market intermittently throughout the maintenance window. Our team will actively monitor our systems throughout the maintenance window to provide updates if necessary.
Jul 28, 13:53 AEST

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