This incident has been resolved.
May 13, 13:46 AEST
A fix has been implemented and we are monitoring the results.
May 13, 11:16 AEST
We are continuing to work on supporting the WINZ website changes. At this time we're seeing some WINZ documents being retrieved successfully.
May 13, 10:51 AEST
An issue with the retrieval of Work & Income NZ (WINZ) supporting docs has been identified due to changes to the WINZ website overnight. Our team is working on a fix. The issue presents as a failure to retrieve WINZ supporting docs in the customer journey and client dashboard; however, Credit Sense reports remain unaffected.
May 13, 07:42 AEST