Westpac issue
Update - We are still seeing high rates of 409 errors on this service.

Westpac have released the following update:

Update: We’re aware some customers are continuing to experience intermittent issues with the App, Online Banking and PayID/Osko payments.

Call centre wait times are longer than usual.

We apologise for the inconvenience and will provide further updates here.

Source
Nov 10, 2026 - 20:04 AEST
Identified - We are currently seeing high rates of 409 errors on this service.

This is due to an unplanned outage on the service and Westpac have identified an issue and have released the following advice:

We’re aware some customers are experiencing issues accessing some of our banking services.

Our teams are working to restore these services as quickly as possible.

We’re sorry for the inconvenience and will provide further updates here.

Source
Nov 10, 2026 - 17:30 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
Credit Sense API Operational
Credit Sense client dashboard Operational
Credit Sense customer journey Operational
Credit Sense website Operational
Lead Market Operational
Lead Market API Operational
Lead Market client dashboard Operational
Lead Market customer journey Operational
Lead Market website Operational
Data sources Operational
Digital Data Capture (DDC) Operational
PDF extraction Operational
Communications providers Operational
Email Operational
SMS Operational
Australian aggregated services Degraded Performance
Financial services Degraded Performance
Supporting document services Operational
Canadian aggregated services Operational
Financial services Operational
New Zealand aggregated services Operational
Financial services Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

Credit Sense customer journey maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 10:40 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:40 AEST
Scheduled - Our Credit Sense customer joruney has upcoming scheduled maintenance for a duration of one hour.
During the maintenance window there may be small delays for users in the customer journey. We don't expect any downtime.
Nov 10, 09:39 AEST

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Aggregation service maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 AEST
Scheduled - Our upstream aggregation service has upcoming scheduled maintenance for a duration of 4 hours.

There are expected to be short periods of time during this maintenance window where some applications with Australian and New Zealand banks may be affected. We will monitor applications during the maintenance period and resolve any affected applications after the maintenance is complete.
Oct 28, 07:52 AEST

Oct 30, 2026

Aggregation service issue
Resolved - This incident has been resolved. Applications affected by this incident have been identified and reprocessed by our team where possible.
Oct 30, 15:52 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 12:28 AEST
Update - We've observed some customers are seeing error messages while trying to connect their bank. We're investigating the cause for this issue as a priority.
Oct 30, 12:18 AEST
Investigating - We are investigating an issue with our internal aggregation service that is causing delays for some customers when sharing their data.
Oct 30, 11:43 AEST

Oct 29, 2026

Credit Sense customer journey issue
Resolved - This incident has been resolved.
Oct 29, 18:47 AEST
Monitoring - The delays in the customer journey have been mitigated and the customer journey is functioning as expected again. We will continue to monitor and provide updates if necessary.
Oct 29, 16:32 AEST
Update - We are still investigating this issue. The customer journey continues to function, albeit with delays at the consent/terms & conditions step.
Oct 29, 12:43 AEST
Investigating - We are investigating the delays in the Credit Sense customer journey. The behaviour we're seeing includes delays when the customer agrees to the terms and conditions or gives consent.
Oct 29, 11:38 AEST

Oct 28, 2026

No incidents reported.

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