BMO issue
Update - Thank you for your patience. Our upstream service provider continues working on managing all of the variations, we expect to be able to provide a more substantive update early next week.
Jun 22, 16:42 AEST
Identified - Our upstream service provider has identified the issue and is working on managing these variations. The tentative ETA is 22/06/22.
BMO has upgraded its Internet Banking site further, which commenced in May 2022. BMO has not provided an ETA on when they will finish updating their digital banking experience for their customers. We will keep this notice updated as more information becomes available.
Source
Jun 20, 12:13 AEST
Investigating - We are investigating the report of issues with applications for BMO. The issue presents as applications returning with 403 errors.
Jun 20, 09:28 AEST
Unity Money issue
Update - We appreciate your patience throughout this ongoing issue. We are observing success; however, we continue to engage with our upstream provider to resolve intermittent errors. We will update this notice as soon as these are resolved.
Jun 17, 15:00 AEST
Update - Our upstream service provider is continuing to work on handling the multiple site variations. We are observing intermittent success, however, some data issues and errors persist. Our upstream service provider is constantly working to handle these issues and we will share updates immediately if there is a change.
Jun 8, 16:39 AEST
Update - Thank you for your continued patience on this issue. We expect to be able to provide a more substantive update early next week.
We are acutely aware of how this issue impacts on your business. Rest assured, we are working with our upstream service provider daily to resolve this.
Jun 2, 09:05 AEST
Update - We appreciate your patience on this long-running issue.
We are working closely with our upstream service provider as they work to handle the outstanding site variations associated with the rebranding. We will continue to share updates as they become available.
May 24, 15:59 AEST
Update - Unfortunately, our upstream service provider does not have a firm resolution time for this issue.

We are continuing to work closely with our upstream service provider on this matter and will share updates as they come to hand.
May 15, 16:30 AEST
Identified - Recently, all Credit Union Baywide brands including NZCU Baywide, NZCU South, NZCU Central and Aotearoa CU have rebranded to "Unity Money".

This issue presents as applications returning with 403 & 1000 errors. Our upstream service provider is working on handling the site variations associated with the rebranding. We do not currently have an ETA and are working closely with our upstream service provider to resolve this issue and will post updates here as they happen.
Source.
May 6, 10:40 AEST
Investigating - We are investigating the report of issues with applications for Aotearoa Credit Union. The issue presents with applications returning with 403 and 1000 errors.
May 6, 09:44 AEST
Uptime over the past 90 days. View historical uptime.
Credit Sense Operational
90 days ago
99.97 % uptime
Today
Credit Sense API Operational
90 days ago
99.96 % uptime
Today
Credit Sense client dashboard Operational
90 days ago
99.96 % uptime
Today
Credit Sense customer journey Operational
90 days ago
99.96 % uptime
Today
Credit Sense website Operational
90 days ago
99.99 % uptime
Today
Lead Market Operational
90 days ago
99.97 % uptime
Today
Lead Market API Operational
90 days ago
99.96 % uptime
Today
Lead Market client dashboard Operational
90 days ago
99.96 % uptime
Today
Lead Market customer journey Operational
90 days ago
99.96 % uptime
Today
Lead Market website Operational
90 days ago
99.99 % uptime
Today
Upstream providers Degraded Performance
Aggregation ? Degraded Performance
Email ? Operational
SMS ? Operational
Australian aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Canadian aggregated services Degraded Performance
Financial services ? Degraded Performance
New Zealand aggregated services Operational
Financial services ? Operational
Supporting document services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 26, 2022
Bank Australia maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:30 AEST
Scheduled - Bank Australia has upcoming scheduled maintenance and have released the following advice:

Alert: Planned maintenance
Sunday 26 June 1:30am-7am AEST
During this time the following services will be offline:
Internet banking, App, Phone banking, Customer onboarding, Loan applications.
Card transactions & ATM withdrawals will be unaffected during the window.
Source
Jun 24, 16:04 AEST
RAMS maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 00:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 22:00 AEST
Scheduled - RAMS has upcoming scheduled maintenance and have released the following advice:

Important Message
myRAMS systems maintenance this weekend
myRAMS - Saturday night
Due to scheduled systems maintenance myRAMS will be unavailable between 10pm and Midnight Saturday 25 June (AEST).
Jun 24, 16:02 AEST
Jun 25, 2022
myGov (Centrelink & Medicare) maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 03:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 AEST
Scheduled - myGov has upcoming scheduled maintenance and have released the following advice:

myGov and some online services (including Centrelink, Medicare and Child Support Express Plus apps) may be unavailable from 10pm AEST Friday 24 June to 3am AEST Saturday 25 June 2022 due to systems maintenance. We’re sorry for any inconvenience.
Source
Jun 24, 16:03 AEST
Jun 24, 2022
Jun 23, 2022

No incidents reported.

Jun 22, 2022

Unresolved incident: BMO issue.

Jun 21, 2022
Credit Sense & Lead Market issue
Resolved - We are continuing to observe success. This incident has been resolved.
Jun 21, 19:18 AEST
Update - We are observing success, however, our team will continue to monitor and post updates accordingly.
Jun 21, 17:17 AEST
Update - We are continuing to monitor for any further issues.
Jun 21, 17:16 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 17:15 AEST
Investigating - Cloudflare has released the below update on their status page:
The issue has been identified and a fix is being implemented.
Jun 21, 17:02 AEST
Update - We've identified our upstream provider, Cloudflare, is experiencing widespread network outages. Read more on their statuspage here: Cloudflare Service Issues.
Our services will be affected while this Cloudlflare outage continues. We will monitor the Cloudflare outage for updates.
Jun 21, 16:47 AEST
Identified - An issue with the Credit Sense and Lead Market API, client dashboard and customer journey has been identified and our engineers are working on a fix.
Jun 21, 16:27 AEST
Credit Sense & Lead Market maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:02 AEST
Scheduled - We are performing routine maintenance. There will be no downtime during the maintenance window; however, there may be minor delays affecting Credit Sense & Lead Market intermittently throughout the maintenance window. Our team will be actively monitoring our systems during the maintenance window.
Jun 21, 10:41 AEST
Jun 20, 2022
Jun 19, 2022
Beyond Bank maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 01:01 AEST
Scheduled - Beyond Bank has upcoming scheduled maintenance and have released the following advice:

Scheduled maintenance will occur between 1:30am and 8:00am (ACST) on Sunday 19 June. During this time our Internet, Telephone & Mobile Banking will be unavailable. Card and ATM transactions may also be impacted.
Source
Jun 17, 16:37 AEST
People's Choice maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:00 AEST
Scheduled - People's Choice has upcoming scheduled maintenance and have released the following advice:

Upcoming outage to Internet Banking and Mobile Banking App

We’ll be making some updates to Internet Banking and our Mobile Banking App between 2:30am – 7:30am (ACST) on Sunday, 19 June 2022, so you won’t be able to access these services during this time. EFTPOS and ATMs will remain available to you.
Apologies for any inconvenience.
Source
Jun 17, 16:19 AEST
ANZ AU maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 05:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:30 AEST
Scheduled - ANZ AU has upcoming scheduled maintenance and have released the following advice:

ANZ Internet Banking will be unavailable this Sunday morning, June 19th from 2:30 AM to 5:30 AM AEST due to essential scheduled maintenance. ANZ Phone Banking and the ANZ App will also be unavailable during this time. We apologise for any inconvenience caused.
Jun 17, 16:23 AEST
Westpac maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 AEST
Scheduled - Westpac has upcoming scheduled maintenance and have released the following advice:

Upgrade happening Sunday 12am to 3am, AEST. Westpac Online will be unavailable. Please plan to make any essential transfers beforehand.
Jun 17, 16:16 AEST
ANZ NZ maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:01 AEST
Scheduled - ANZ NZ has upcoming scheduled maintenance and have released the following advice:

Kia ora. Just a quick heads up that ANZ Internet Banking, goMoney & Phone Banking will be unavailable between 2am and 4:30am on Sunday the 19th of June due to scheduled maintenance. Not to worry, you'll still be able to use your cards during this time!
Source
Jun 17, 16:21 AEST
Jun 18, 2022
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 03:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:47 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Internet Banking Outage

We have scheduled maintenance planned for this weekend. Internet Banking will be unavailable on Saturday from 12:45am to 03:30am AEST. Please plan your banking around this time.
Jun 17, 16:17 AEST
Jun 17, 2022

Unresolved incident: Unity Money issue.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022
BOQ maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 03:21 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:01 AEST
Scheduled - BOQ has upcoming scheduled maintenance and have released the following advice:

Scheduled maintenance impacting Internet and Mobile Banking

Internet and Mobile Banking will be unavailable during the following times:

- Saturday 11th June 11:00pm AEST to Sunday 12th June 04:20am AEST

There will not be any impact to any of your scheduled payments, however if you would like to complete any transactions, please arrange these outside of these times so there is no impact to you.

During this period, the systems our local Customer Contact Centre use to assist you may also be impacted. If you aren’t able to plan ahead or wait until services are available, please contact our team for support.

We apologise for any inconvenience this may cause during these times.
Jun 10, 16:20 AEST
Suncorp maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 02:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:15 AEST
Scheduled - Suncorp has upcoming scheduled maintenance and have released the following advice:

Scheduled Maintenance for Sunday

We have scheduled maintenance planned for this weekend. Internet banking will be unavailable on Sunday from 12:15am to 02:30am AEST. Please plan your banking around this time.
Jun 10, 16:19 AEST
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