We've observed improvements in the performance of the Credit Sense v3 customer journey. We'll continue to monitor throughout the weekend and provide updates if needed.
Posted Oct 17, 2025 - 15:38 AEST
Investigating
We've observed some customers may still be experiencing intermittent delays in the Credit Sense v3 customer journey. We're investigating the cause and will provide updates as necessary.
Posted Oct 17, 2025 - 14:22 AEST
Monitoring
Our team has made some infrastructure changes to mitigate the issue. We're seeing the Credit Sense v3 customer journey perform quickly and as expected again. We'll continue to monitor and will provide any further updates as necessary.
Posted Oct 17, 2025 - 12:47 AEST
Update
Our team is investigating this issue as a priority. We've confirmed our v2 customer journey remains unaffected and fully functional.
Posted Oct 17, 2025 - 11:43 AEST
Investigating
We are investigating the report of issues with the Credit Sense v3 customer journey. The issue presents as the customer getting stuck on the Terms & Conditions or Consent pages and being unable to progress after accepting the T&Cs or Consent. The continue button shows with a loading indicator. More updates to follow...
Posted Oct 17, 2025 - 11:41 AEST
This incident affected: Credit Sense (Credit Sense customer journey).