Aggregation service issue

Incident Report for Credit Sense

Resolved

This incident has been resolved.
Posted Feb 18, 2026 - 10:45 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 18, 2026 - 10:39 AEST

Update

We're continuing to work on a fix for this issue. We're seeing successes again and processing time is returning to normal.
Posted Feb 18, 2026 - 09:43 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 18, 2026 - 09:36 AEST

Update

We are continuing to investigate this issue. We'll provide another update within the next hour.
Posted Feb 18, 2026 - 09:06 AEST

Investigating

We are investigating the report of issues with our internal aggregation service that is affecting outcomes across multiple banks. This is resulting in some reports taking a longer than usual time to process and in some cases result in a timeout error.
Posted Feb 18, 2026 - 08:24 AEST
This incident affected: Data sources (Digital Data Capture (DDC)).
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