A fix has been implemented and we are monitoring the results.
Posted May 29, 2026 - 12:15 AEST
Identified
ASB has recently implemented additional third party security. While we are still observing success, this is currently blocking some ASB applications from completing.
We are working on several avenues to improve our success rate, however, we don't have an ETA at this time. We understand this impacts on your business, and we are exploring all measures to resolve it as soon as possible. Please be aware, our Document Upload service is still available to enable ASB applications.
Thank you for your patience, and please reach out to your account manager if you have any questions.
Posted May 25, 2026 - 15:49 AEST
Investigating
We are investigating the report of issues with applications for ASB. The issue presents as applications returning with 415 and 505 errors.
Posted May 07, 2026 - 20:24 AEST
This incident affected: New Zealand aggregated services (Financial services).