We are continuing to observe success in the retrieval of myGov documents. This incident has been resolved.
Posted Apr 18, 2024 - 08:32 AEST
Monitoring
A fix has been implemented, and we are monitoring the results. We will continue to update this notice.
Posted Apr 17, 2024 - 12:05 AEST
Update
Our engineers are still working on identifying a fix for the issue and a firm resolution time is not yet available. We will update the notice once more information becomes available.
Posted Apr 16, 2024 - 13:12 AEST
Identified
The issue has been identified and our engineers are working on a resolution. We will continue to keep this notice updated.
Posted Apr 15, 2024 - 15:59 AEST
Investigating
We are investigating an issue with the retrieval of myGov documents (ATO, Centrelink & Medicare). Credit Sense bank reports are unaffected. We’ll keep this notice updated.
Posted Apr 15, 2024 - 08:15 AEST
This incident affected: Australian aggregated services (Supporting document services).